XCEED · 1 month ago
Key Account Manager Spain
United States
Full-time
Remote
Mid LevelXCEED is a dynamic company that connects people through music and events. They are seeking a Key Account Manager to manage and expand relationships with clients in Spain, ensuring they receive maximum value from the platform while identifying growth opportunities.
AppsBig DataEventsMedia and EntertainmentMobileNightlifeSaaS
Responsibilities
Own client relationships: act as the trusted partner for our high-value clubs, festivals, and organizers, driving adoption, retention, and satisfaction
Onboard and educate: deliver smooth onboarding and clear training, empowering clients to use XCEED PRO with confidence
Support and problem-solve: provide timely, structured support, ensuring issues are resolved quickly and effectively
Renew and grow accounts: manage renewals with a focus on retention and upsell, identifying opportunities to expand partnerships
Analyze performance: monitor and report on client activity, using insights to improve results for both the client and XCEED
Collaborate cross-functionally: work closely with Sales, Operations, Product, Marketing and Finance to ensure clear alignment and deliver initiatives that meet client needs
Qualification
Required
Proven client management experience: ideally in music, ticketing, events, or SaaS
Exceptional communication: able to listen deeply, adapt your tone, and present solutions clearly and persuasively to different stakeholders
Structured and proactive: skilled at managing multiple priorities with discipline, anticipating client needs rather than just reacting
Commercial acumen: confident in identifying revenue opportunities and balancing client needs with business goals
Analytical mindset: comfortable using data to drive decisions, with proficiency in Google Workspace, Excel, and CRMs (ideally Pipedrive)
Fluency in Spanish and English: additional languages are a plus
Resilience and flexibility: available to support clients when they need you, including evenings or weekends if necessary around key events
Team player: you bring humility, reliability, passion, and a good sense of humour!
Benefits
Unlimited Paid Time Off
Flexible Working Hours
Unlimited Remote Work
Workation — work from anywhere as long as it aligns with your team’s dynamics.
Access to learning platforms (Codely, Coursera, MasterClass) and dedicated time for personal development.
Team-building activities and meet-and-greet events.
Go Out — Free passes to XCEED partners’ events to experience what our users do
Referral Program to helping us find incredible talent
Company
XCEED
Xceed's mission is to bring people together to live memorable going out experiences.
Founded in 2014
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$5.15MKey Investors
Trind Ventures360 Capital
2022-11-22Series Unknown· $2.06M
2019-11-20Seed· $2.22M
2016-12-25Convertible Note· $0.26M
Leadership Team
Mattia Franco
Founder & CEO
Davide Villano
Co-founder and CDO
Recent News
2024-12-17
Company data provided by crunchbase