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MidWest America Federal Credit Union · 1 month ago

Member Service Representative (Loan Officer)

Fort Wayne, IN

Full-time

Onsite

Entry Level

2+ years exp

MidWest America Federal Credit Union is seeking a Member Service Representative (Loan Officer) who will provide courteous and efficient member service while processing loans. The role involves assisting members with their account needs, cross-selling loan protection products, and managing loan-related processes.

BankingCreditFinancial ServicesInsurance

Work & Life Balance

Responsibilities

Maintain a positive and professional image of self and the Credit Union

Provide accurate, timely, and courteous service to our members in processing transactions efficiently

Assist members with all aspects of their account needs to build trust and rapport

Maintain confidentiality and adhere to proper security measures of the Credit Union

Ensure all paperwork is accurate and scanned in a timely manner

Cross-sell loan protection products on loans and additional accounts, asking for referrals

Assist members with consumer loan needs, including auto, boat motorcycle, and personal loans

Manage loan recapture and indirect loan list to ensure members are taking advantage of every opportunity available

Manage title work process, including ensuring titles are accurate, recording in a timely fashion and correcting any errors detected

Manage proof of insurance for loans processed, including ensuring that members provide proof of insurance or an insurance contact for all loans and ensuring that proof is provided from insurance agent

Maintain a cash drawer efficiently, which includes processing member transactions quickly and accurately, handling cash transactions between members, balancing drawer at the end of every shift, and looking for cross-selling opportunities

Follow Check Acceptance procedures

Follow all branch opening and closing procedures

Actively participate in seminars/training and workshops as required

Other administrative duties as assigned by Branch Manager

Incumbent will occasionally be expected to work some evenings and weekends for community events or special projects assigned by management