SMC Ltd ยท 23 hours ago
Technical Support - Analyst
Somerset, WI
Full-time
Onsite
New Grad, Entry LevelSMC Ltd. is a globally recognized premium supplier to the medical market, seeking dedicated individuals for their team. The Technical Support Analyst will be responsible for answering software questions and testing/replacing basic hardware, while providing support for IT-related equipment and assisting customers with their computer problems.
ManufacturingMedical Device
Responsibilities
Fix, maintain, troubleshoot, install computer systems, printers, phones, servers, networking hardware and all other IT related equipment
Provide computer/network support relating to software and hardware problems
Work directly with customers to provide services and help to resolve computer problems
Exercise good judgment in analysis of problem in order to decide proper level of maintenance required to solve problem
Test programs and systems by analyzing them to determine likely problem areas
Install, maintain or assist with network hardware and software
Provide individual and group instruction, as needed, on the use of equipment and software, and on network features
Qualification
Required
High School Diploma or equivalent required
Prior experience or training on computer systems or operations
Must have excellent written and verbal communication skills
Self-starter with ability to work with minimal supervision
Strong team player, well organized and flexible
Knowledge of and ability to troubleshoot computer operations, programming and computer hardware and software in use by SMC
Ability to detect, analyze and resolve computer software and network problems
Ability to interact with users and provide clear and useful instruction and training; or obtain necessary information to correct problems on a timely basis
Ability to correctly install and maintain computer hardware and software
Preferred
Previous experience in a manufacturing environment
Benefits
Clean, Climate-Controlled Environment
Stable schedule
Paid holiday and PTO
Health, dental, and vision insurance
401(k) retirement savings
Life and disability insurance
Promotional opportunities
Training and career growth programs
Amazing co-workers
Tuition reimbursement
Employee Assistance Program
Company
SMC Ltd
SMC Ltd. offers global solutions, contract manufacturing and molding services for the medical device, diagnostics, and pharmaceutical industries.
Founded in 1988
501-1000 employees
H1B Sponsorship
SMC Ltd has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Carlos Castro
Talent Acquisition Partner
Jeff Burke
Human Resource Partner
Company data provided by crunchbase