User Operations Specialist jobs in United States
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Libra · 2 months ago

User Operations Specialist

positionUnited States
timeFull-time, Part-time
remoteRemote
seniorityEntry Level
date1+ years exp

Libra is a fast-growing AI company transforming how lawyers work with their innovative platform. As a User Operations Specialist, you will be the first point of contact for customers, managing requests and ensuring a high standard of service while collaborating with various teams to improve the support experience.

Artificial Intelligence (AI)LegalLegal Tech
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Comp. & Benefits

Responsibilities

Act as the first point of contact for customer inquiries across chat, email, and other support channels
Deliver fast, clear, and empathetic support — ensuring a seamless experience for all users
Accurately document, categorize, and track user issues to identify trends and opportunities for improvement
Collaborate with Legal Engineering and Customer Success to resolve complex or technical issues
Develop and maintain FAQs, internal guides, and knowledge base articles to make recurring support easier and faster
Escalate bugs, product feedback, and feature requests to Product and Engineering teams
Contribute to refining internal support processes as we scale
Occasionally support customer onboarding sessions or Libra Academy initiatives to help users become more self-sufficient

Qualification

Customer supportCommunication skillsSaaSOrganizational skillsProblem-solvingCuriosity about AIFluent in GermanFluent in EnglishAttention to detail

Required

1–3 years of experience in customer support, operations, or customer success, ideally within a SaaS or tech company
Excellent communication skills — you're clear, empathetic, and professional in every interaction
Strong organizational skills and attention to detail
A genuine desire to help users succeed and make technology feel approachable
Comfort working in a fast-paced, high-growth startup environment
Curiosity and willingness to learn about AI, SaaS products, and legal technology
Fluent in German and English

Preferred

Experience with tools like Intercom, Zendesk, or Freshdesk is a plus (but not required)

Benefits

Competitive compensation
Clear career progression paths

Company

Libra

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Libra is an AI-powered workspace that supports legal professionals throughout their workflow.
dateFounded in 2023
location
Berlin, Berlin, DEU
people-size11-50 employees
web-link
https://libratech.ai/

Funding

Current Stage
Early Stage
Total Funding
$1.06M
Key Investors
Merantix Capital
2025-11-14Acquired
2023-11-01Pre Seed· $1.06M

Recent News

Decrypt
Eric Adams' NYC Token Crashes Amid Liquidity Extraction Allegations
2026-01-14
Wolters Kluwer Global Brand B.V.
Wolters Kluwer completes acquisition of Libra Technology GmbH
2025-11-19
FoundersToday
Wolters Kluwer acquires Berlin-Based Legal AI Provider Libra Technology for up to €90M
2025-11-18
Company data provided by crunchbase