Technical Customer Support Specialist jobs in United States
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TechTree · 1 day ago

Technical Customer Support Specialist

positionUnited States
timeContract
remoteRemote
seniorityEntry, Mid Level
money$50K/yr - $85K/yr
date2+ years exp

TechTree is a fast-paced startup specializing in AI audio platforms. They are seeking a Technical Customer Support Specialist to provide technical support, troubleshoot complex issues, and effectively communicate findings to customers and teams.

Information ServicesInformation Technology

Responsibilities

Provide technical support for AI audio platform, troubleshoot APIs, integrations, telephony issues, and translate complex findings for customers and teams in a fast-paced startup
Independently troubleshoot complex issues across APIs, integrations, and our broader AI audio platform
Quickly understand new features and systems, and adapt to constant change
Translate complex technical findings into clear, concise explanations for both customers and internal teams

Qualification

APIs & IntegrationsTroubleshooting REST APIsPythonGCP toolsSQLAI conceptsAudio technologyJavaScript/Node.js/ReactDrivenAccountableProactivityClear communicationDetail-orientedCollaborationFast learningAdaptability

Required

2–3 years in technical customer support (SaaS / high-growth tech; B2B/enterprise preferred)
Strong technical troubleshooting background
Proven ability to ramp quickly with minimal onboarding
Operate effectively in ambiguity
Interest in AI and audio
Background in troubleshooting telephony-related issues using AI integrations, SIP, Twilio, or other tools and platforms
APIs & Integrations
Troubleshooting REST APIs
HTTP requests/responses
Auth
Webhooks
Integration flows
Debugging browser/network errors
Client-side issues
GCP tools
GCP Logs
SQL
Reading and troubleshooting code
Python
JavaScript/Node.js/React
AI concepts
LLM concepts
AI models in production
Audio technology
Media processing
ElevenLabs or similar AI audio tools
Autonomous work
Fast learning
Adaptability
Proactivity
Clear communication
Detail-oriented
Collaboration
Driven and accountable

Preferred

Exposure to JavaScript/Node.js/React is a strong plus
Interest or experience in audio technology or media processing is a plus
Bonus: prior use of ElevenLabs or similar AI audio tools

Company

TechTree

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company-logo
Techtree is creating a career networking platform to help devs from across the world to get mentored.
dateFounded in 2019
location
London, England, GBR
people-size11-50 employees
web-link
https://techtree.dev/

Funding

Current Stage
Early Stage
Total Funding
$0.15M
Key Investors
Startup Wise Guys
2021-07-01Pre Seed· $0.15M
2020-12-01Pre Seed

Recent News

FundingBox Deep Tech Fund Portfolio
2025-10-10
Company data provided by crunchbase