EIL Global · 5 months ago
IT Field Technician
California City, California, United States
Full-time
Onsite
Mid Level
3+ years expEIL Global is seeking an IT Field Technician who will provide advanced technical support for hardware and software issues in both Mac and Windows environments. The role includes troubleshooting, customer service, and managing IT assets while ensuring high-quality service delivery to users.
Information TechnologyProfessional ServicesService Industry
Responsibilities
Provide advanced troubleshooting and support for end-user IT hardware (desktops, laptops, printers, etc.) and software applications in both Windows and macOS environments
Diagnose and resolve hardware issues, including component failures and peripherals, for both Mac and Windows systems
Troubleshoot software applications, including installation, configuration, and performance issues on both platforms
Respond to escalated issues from Level 1 support and other internal teams, ensuring timely resolution
Perform on-site visits for diagnosing, repairing, or replacing faulty hardware and infrastructure components
Assist in installations, configurations, and upgrades of IT equipment and software as needed
Track and manage IT assets, including hardware, software, and licenses, ensuring accurate records are maintained in asset management systems
Conduct regular inventory assessments of IT equipment and report discrepancies to management
Assist in the disposal of obsolete or surplus IT assets following company policies and environmental regulations
Collaborate with procurement teams to facilitate the acquisition of new equipment and ensure compliance with inventory protocols
Maintain detailed documentation of support activities, troubleshooting steps, and resolutions using internal systems
Prepare and present periodic reports on incident response times, ticket resolution, and other key metrics using MS Excel (formulas, charts, and pivot tables)
Collaborate with team leads to analyze service data and identify trends for improving field service efficiency
Ensure all service requests are logged, tracked, and updated in the service management system
Troubleshoot complex issues involving hardware, operating systems (Windows and macOS), network devices, and various software applications
Provide guidance and mentorship to Level 1 technicians to improve troubleshooting effectiveness and technical knowledge
Stay updated with the latest IT infrastructure technologies and recommend best practices for the team
Qualification
Required
Associate degree in Information Technology, Computer Science, or related field, or equivalent experience
3+ years of experience in IT support, field services, or a related role
Hands-on experience with Microsoft Office Suite, especially MS Excel (creating reports, working with formulas and data analysis) and PowerPoint
Solid experience troubleshooting hardware and software issues in a professional setting, specifically in both Windows and macOS environments
Advanced knowledge of MS Excel for tracking and reporting on service performance and incident trends
Strong troubleshooting skills in hardware and software for both Windows and macOS, including installation, configuration, and performance optimization
Excellent communication and interpersonal skills to explain technical concepts to non-technical users
Ability to manage multiple tasks efficiently while maintaining high levels of accuracy and attention to detail
Strong team collaboration skills, with the ability to work independently when needed
Basic knowledge of ticketing systems (e.g., ServiceNow) and IT service management (ITSM) principles
Ability to carry and transport IT equipment weighing up to 50 lbs as needed for installations, repairs, and asset management activities
Ability to perform physical tasks such as lifting, moving, and setting up hardware and peripherals
Ability to travel locally for on-site technical support and installations
Willingness to work flexible hours or be on-call for emergency support
Preferred
Certifications such as CompTIA A+, Network+, or ITIL Foundation are a plus
Company
EIL Global
EIL Global is an information and communications technology company that provides operations support, managed and transformation services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase