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Aurora Payments · 2 months ago

Senior Manager, ISV Solutions & Support

Tempe, AZ

Full-time

Onsite

Senior Level

5+ years exp

Aurora Payments is a leading payment services and solutions organization headquartered in Tempe, AZ, focused on providing superior rates and services to its clients. The Senior Manager, ISV Solutions & Support will lead ISV partner enablement and support, driving technical solutioning and go-to-market strategies while developing a high-performing support team.

Financial ServicesMobile PaymentsPaymentsTransaction Processing

H1B Sponsor Likely

Responsibilities

Sales Enablement & GTM Strategy: Collaborate with sales and business development teams to deliver compelling product demos, technical deep-dives, and architecture overviews for ISV prospects. Support joint go-to-market initiatives and sales playbooks

Solution Engineering: Lead technical discovery sessions, translate partner requirements into scalable payments solutions, and align designs with Aurora’s technology stack

Implementation & Adoption: Guide partners through onboarding, certification, and launch readiness. Architect, test, and deploy payment workflows, ensuring best practices for security, scalability, and merchant experience

Ecosystem Expansion: Identify opportunities to increase product adoption, drive feature attach rates, and expand value with existing partners. Support business development and revenue growth initiatives

Customer Success: Monitor partner integrations post-launch, recommend ongoing improvements, and champion customer satisfaction and retention

Technical Documentation & RFPs: Lead technical responses for RFPs, build reusable solution collateral, and maintain up-to-date documentation

Team Development: Build and lead a high-performing ISV support team. Develop structured training programs, create knowledge bases and scale support effectiveness

Team Oversight: Provide ongoing oversight to ensure that Service Level Commitments, production, and Client Satisfaction is being met

Process Improvement: Implement continuous process improvements, drive transformation initiatives, and reduce friction in partner experience

Culture & Inclusion: Foster a culture of accountability, innovation, diversity, and consultative problem-solving

Metrics & Reporting: Track and report on success metrics for integrations, adoption, partner performance, and customer satisfaction (e.g., KPIs, dashboards, NPS)

Infrastructure Oversight: Oversee infrastructure elements including Linux administration, network configuration, and compliance with IT security protocols (e.g., PCI, CISCO servers, VLANs)

Change Management: Lead modernization of legacy platforms and support transformation initiatives

Qualification

REST API integrationsLinux administrationNetwork infrastructureCISCO serversDistributed systemsIT security protocolsRFPsTechnical documentationProcess improvementCustomer successTeam developmentCulture & inclusionMetrics & reportingChange managementFintech experienceSaaS experiencePayments experienceLeadershipCommunication

Required

5+ years in solution engineering, pre-sales, ISV partner enablement, or technical support/systems integration

Strong expertise with REST API integrations, Linux administration, network infrastructure, distributed systems (e.g., kiosk/POS networks), CISCO servers, VLANs, and IT security protocols

Proven ability to lead cross-functional technical teams, develop training programs, and drive process improvement

Excellent communication and presentation skills for technical and business audiences

Experience with technical documentation and RFPs

Experience in fintech, SaaS, embedded commerce, or payments environments

Degree in Computer Science, Information Systems, or related field preferred

Preferred

Experience managing distributed systems and supporting transformation initiatives

Familiarity with compliance standards (e.g., PCI), customer success metrics, and reporting tools (e.g., Salesforce, Zendesk, Asana, Slack, Aha!)

Demonstrated commitment to diversity, equity, and inclusion

Benefits

Health, Dental, Vision Insurance

Paid Holidays

401(k) Plan

Small, collaborative teams where you can impact both outcome and culture

In-office and off-site team building events

Company

Aurora Payments

Aurora Payments delivers modern SaaS-based, all-in-one payment solutions built for small and midsize businesses.

Founded in 2018

Tempe, Arizona, USA

51-200 employees

https://www.risewithaurora.com/

H1B Sponsorship

Aurora Payments has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)