Technical Customer Support Specialist jobs in United States
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TechTree · 1 day ago

Technical Customer Support Specialist

positionUnited States
timeContract
remoteRemote
seniorityEntry, Mid Level
money$50K/yr - $85K/yr
date2+ years exp

TechTree is a fast-paced startup seeking a Technical Customer Support Specialist to provide technical support for their AI audio platform. The role involves troubleshooting APIs, integrations, and telephony issues while translating complex technical findings for customers and teams.

Information ServicesInformation Technology

Responsibilities

Provide technical support for AI audio platform, troubleshoot APIs, integrations, and telephony issues, and translate complex findings for customers and teams in a fast-paced startup
Manage own workload, priorities, and learning without close supervision
Identify patterns, raise product issues, and improve internal docs/knowledge base

Qualification

Troubleshooting APIsReading codeGCP toolsSQLPythonJavaScript/Node.js/ReactAI conceptsDrivenAccountableClear communicationDetail-orientedCollaborative

Required

2–3 years in technical customer support (SaaS / high-growth tech; B2B/enterprise preferred)
Strong technical troubleshooting background
Proven ability to ramp quickly with minimal onboarding
Operate effectively in ambiguity
Thrives in a fast-paced, changing startup environment
Highly autonomous
Fast learner
Adaptable
Proactive
Troubleshooting APIs and integrations
Reading and reasoning about code
Troubleshooting telephony-related issues using AI integrations
SIP
Twilio
Troubleshooting REST APIs
HTTP requests/responses
auth
webhooks
and integration flows
Debugging browser/network errors and client-side issues
Hands-on experience with GCP tools
especially GCP Logs
Solid understanding of SQL
Reading and troubleshooting code
especially Python
Exposure to JavaScript/Node.js/React
Reasoning about logs
stack traces
and error messages
Familiarity with LLM concepts
Basic understanding of AI models in production workflows
Interest or experience in audio technology or media processing
Use of ElevenLabs or similar AI audio tools
Clear communication
Detail-oriented
Collaborative
Driven and accountable

Company

TechTree

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Techtree is creating a career networking platform to help devs from across the world to get mentored.
dateFounded in 2019
location
London, England, GBR
people-size11-50 employees
web-link
https://techtree.dev/

Funding

Current Stage
Early Stage
Total Funding
$0.15M
Key Investors
Startup Wise Guys
2021-07-01Pre Seed· $0.15M
2020-12-01Pre Seed

Recent News

FundingBox Deep Tech Fund Portfolio
2025-10-10
Company data provided by crunchbase