General Dynamics Information Technology · 1 month ago
Tier III / O&M Technical Support Analyst
USA DC Washington
Full-time
Hybrid
Senior Level, Lead/Staff
$115K/yr - $155K/yr
10+ years expGeneral Dynamics Information Technology is a global technology and professional services company delivering consulting and mission services to U.S. government agencies. The Tier III / O&M Technical Support Analyst will provide dedicated operational and maintenance support, addressing critical issues, coordinating system releases, and ensuring the proper functioning of IT systems.
Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology
Responsibilities
The candidate will be expected to provide dedicated O&M/Technical Support as outlined below:
Critical issue (Tier III) response and resolution services. Identify, research, and resolve reported application issues. Includes diagnosing the nature of the user or system issue and coordination of additional Tier III resources such as development, database, and network SMEs
Coordinating the technical portion of System Releases which includes maintaining Release Notes, briefing stakeholders on changes, coordinating additional groups such as Testing and Training and assisting the Operations and Management Branch on release coordination
Perform testing and analysis as part of the system development process. Support various testing activities, either by performing system testing or supporting the Testing Services Division’s testing activities
Perform software deployments as required and supporting the verification of systems changes after deployments. Perform unit testing. Create end user scenarios and support user testing
Assist as necessary in creating training materials and conducting functional reviews of the system. Create and run product demonstrations
Understanding and maintaining the configuration of the system both inside and outside the application. Inside the application includes user, system, and other administrative settings. Outside the system includes application configuration files and configuration such as SSL certificates. Add or update application referential data
Daily monitoring of production schedules, interfaces, outputs, process/system exceptions, and other operational activities to verify correct operation
Daily operations support for all components of the system (web application, operating system, file management)
Daily maintenance of all ancillary environments (development, stage, UAT, demo, help desk)
Interface and integration management
Update system and technical documentation. Including existing and create new business process flow documents, and as–is and to–be process flows. Recommend and update system functional requirements based on process analysis. Provide technical write-ups and standard operating procedures
Create functional requirement specifications. Document system performance needs
Create communications about system changes tailored to a variety of audiences including ASO management, other Directorates, court unit management and end users
Coordinate with the government to review work requests for priority, authorization, and acceptance
Develop solutions in accordance with US Courts and ASO policies and procedures
Provide subject matter expertise recommendations in work execution for technical best practices and to provide cost savings and process improvements to the government
Use the shared SDLC resources provided by the AO including but not limited to Jira, Confluence, Gitlab, Fortify, and Sonatype
Provide solution approach artifacts and demos prior to execution for review and approval by the government
Document status on tasks daily
Provide Tier II support as required
Other duties as assigned
Interacting with the end users on case-by-case scenarios
Qualification
Required
Data Analysis
LAMP Stack
MySQL
Technical Documents
Technical Support
10 + years of related experience
A bachelor's degree in a relevant field and 10+ years of experience are required
Preferred
Experience with pay or budgeting business rules and systems
Experience with financial business rules and systems
Five (5) plus years of relevant operations and maintenance support experience with a major federal IT system
Experience and knowledge in principles and practices of software development lifecycle (SDLC) and Agile methodologies
Familiarization with open-source applications, LAMP
Linux administration experience (permissions, SE Linux, running scripts, cron jobs, mounting drives, Firewall rules)
Familiarization using code editors such as Microsoft Visual Studio Code
Familiarization with Ansible and Git
Familiarization with Bash, YAML, Python, and PHP
Windows administration experience (file shares/mounted drives)
Experience working with MySQL database
Experience with Extract/Transform/Load (ETL)
Familiarity with Redis
Familiarity with Apache Solr
Familiarity with SQLyog, DBeaver, and Microolap
Experience working in a load-balanced environment
Understanding of IT practices, service management, governance frameworks, and industry standards (i.e., ITIL, ITSM, COBIT, ISO)
Proficiency in business tools, such as, Word, Excel, Power-Point, Visio, SharePoint, Teams, etc
Excellent written and verbal skills
Ability to work independently and as part of a larger team
Ability to analyze complex data and present findings in a clear and easily understood manner
Ability to present recommendations for consideration and influence as needed
Working knowledge of IT tracking tools, preferably ServiceNow and Jira
Benefits
A variety of medical plan options, some with Health Savings Accounts
Dental plan options
A vision plan
A 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Full flex work weeks where possible
A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
H1B Sponsorship
General Dynamics Information Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (27)
2023 (36)
2022 (19)
2021 (18)
2020 (13)
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
2026-01-03
2025-12-16
Business Wire
2025-11-20
Company data provided by crunchbase