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CrossCountry Mortgage, LLC · 1 month ago

Loan Support Specialist - Central

United States

Full-time

Remote

Entry, Mid Level

$20/hr - $23/hr

2+ years exp

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees. The Loan Support Specialist is responsible for providing guidance and support to employees regarding loan origination systems and resolving technical issues related to mortgage systems.

FinanceFinancial ServicesLendingMortgage

Responsibilities

Provide daily loan support for all company employees via a ticketing system, inbound phone calls, email and in person for all company systems and software

Provide guidance and troubleshooting assistance to Loan Officers, Loan Processors, Underwriters and others on the usage of loan origination systems and services

Assist Loan Officers and Loan Processors in finding answers regarding loan eligibility and lending guidelines

Responsible for loan level administrative tasks within the loan origination system

Track tasks, activities and time spent within the ticketing system

Provide customer service in person, on the phone and via ticketing system

Collaborate among team members

Qualification

Encompass360Loan ProcessingMortgage Industry KnowledgeCustomer ServiceTicketing SystemMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Required

Associate's degree or equivalent combination of education/experience

Knowledge of mortgage loan origination activities, loan programs, and regulatory requirements

Knowledge on the use of verification, credit, appraisal, title, pricing, and automated underwriting services as they relate to mortgage loan origination

Excellent customer service skills

Proficient in Microsoft Word, Excel, Outlook

Preferred

bachelor's degree

Minimum 2 years' experience as a Loan Processor or Loan Officer in the mortgage industry

Minimum 3 years' experience using Encompass360 Banker's Edition in a production role

Minimum 2 years' experience providing direct support to employees or customers

Experience utilizing a ticketing system to handle Loan Support questions

Benefits

Medical

Dental

Vision

401K

Company-provided short-term disability

Employee assistance program

Wellness program

Company

CrossCountry Mortgage, LLC

Glassdoor3.5

Back in 2003, our founder and CEO, Ron Leonhardt, started CrossCountry Mortgage with one goal: become a nationwide mortgage lender that helps people with clear and fast home loans.

Founded in 2003

Cleveland, Ohio, USA

5001-10000 employees