Tokio Marine North America Services · 1 month ago
AI Hub Program and Operations Lead- Hybrid, Jersey City, NJ
Jersey City, NJ
Full-time
Hybrid
Senior Level, Lead/Staff
$161K/yr - $205K/yr
8+ years expTokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States. The Program and Operations Lead for the International AI Hub will oversee operational governance and strategic coordination of AI initiatives, ensuring alignment and execution excellence across various workstreams. This role combines program management with strategic problem-solving to advance AI transformation efforts across the organization.
AccountingFinanceHuman ResourcesInformation TechnologyInsurance
Responsibilities
Leads the design and execution of AI Hub operational governance and delivery frameworks
Manages the global portfolio of AI initiatives across Training, R&D, and Governance workstreams
Operates project intake, prioritization, and vendor management processes to align with enterprise strategy
Oversees program delivery performance, schedules, and interdependencies across multiple concurrent initiatives
Implements structured change management, issue tracking, and risk mitigation processes
Develops and maintains executive dashboards, KPIs, and budget performance metrics to monitor progress
Provides actionable insights and recommendations to leadership for portfolio prioritization and decision-making
Acts as liaison between AI Hub leadership, Tokio Marine Holdings, and Group Company stakeholders to ensure alignment of business and technology objectives
Facilitates governance meetings, strategic reviews, and leadership updates on AI Hub operations
Drives continuous improvement in project intake, reporting, and governance standards
Ensures compliance with internal controls, audit standards, and enterprise governance frameworks
Supports cross-functional collaboration, communication, and documentation across the AI Hub’s global network
Qualification
Required
Bachelor's degree in Business, Information Technology, or a related discipline
8–10 years of experience in program, portfolio, or operations management in large, federated organizations
Proven success in managing complex, multi-stakeholder technology or transformation programs
Deep understanding of governance frameworks, program planning, and performance management
Experience managing vendors, cross-functional teams, and third-party partnerships
Strong analytical, organizational, and problem-solving skills with exceptional attention to detail
Excellent written and verbal communication skills, with experience presenting to executives and governance bodies
Ability to navigate organizational complexity, influence senior stakeholders, and drive alignment across regions and functions
Hybrid work model, working a few days in our Jersey City, NJ location and the rest from home
Preferred
Master's degree
Project Management Professional (PMP) certification or equivalent
8–10 years of experience in program, portfolio, or operations management in large, federated organizations
Benefits
Competitive benefits package
Bonus eligibility on top of base
Company
Tokio Marine North America Services
Tokio Marine North America Services delivers innovative and market-leading solutions to our Tokio Marine insurance companies.
201-500 employees
H1B Sponsorship
Tokio Marine North America Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (12)
2023 (8)
2022 (13)
2021 (7)
2020 (8)
Funding
Current Stage
Growth StageLeadership Team
Andy Santacroce
VP & Deputy CIO
Ed Sayago
VP, Deputy Chief Legal Officer
Recent News
2025-06-05
2025-01-04
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