Apply on Employer Site

Parloa · 17 hours ago

Global Partnerships Manager - BPO

New York, NY

Full-time

Hybrid

Mid, Senior Level

$180K/yr - $250K/yr

4+ years exp

Parloa is a rapidly growing startup in the field of Generative AI and customer service, seeking a Global Partnerships Manager - BPO to enhance their portfolio of global BPO partners. The role involves identifying potential partners, establishing impactful relationships, and collaborating with cross-functional teams to drive revenue growth and achieve business goals.

Artificial Intelligence (AI)ChatbotGenerative AIInformation TechnologySaaSSoftwareTelecommunications

Responsibilities

Identify, qualify, and acquire new global Business Process Outsourcing (BPO) partners

Build and maintain strong C-level relationships to drive revenue growth and customer retention

Develop business plans with your partner portfolio to achieve partner-driven revenue goals and secure new customers

Lead negotiations to establish partnership agreements that deliver mutual value and support long-term objectives

Structure agreements to optimize resource allocation, revenue sharing, and risk management

Own partner relationships end-to-end and coordinate effective communication channels with partners

Collaborate cross-functionally with internal teams (sales, marketing, product, etc.), to drive partner success

Plan and manage go-to-market initiatives with BPOs, incorporating both marketing and commercial enablement activities

Qualification

Partner managementBPO industry experienceEnterprise software (SaaS)Negotiation skillsRelationship-buildingBusiness growthCommunication skillsCross-functional collaboration