isolved · 1 month ago
Principal Systems Engineer
Salt Lake City, UT
Full-time
Hybrid
Senior Level, Lead/Staff
7+ years expisolved is an employee experience leader, providing intuitive, people-first HCM technology. The Principal Systems Engineer will lead in maintaining IT infrastructure and core operating software while troubleshooting and resolving system hardware and networking issues.
Employee BenefitsFinancial ServicesHuman ResourcesProfessional ServicesSaaSSoftware
Responsibilities
Lead the continual monitoring of systems, environments and networks via manualautomatic processes to ensure operational excellenceoverall systems resiliency
Maintain and support our server, virtualization, and Active Directory infrastructures
Support the voice and data network infrastructures
Responsible for monitoring and maintaining system security and for taking proper steps to prevent and detect security breaches
Troubleshoot system and network problems in systematic manner to determinate root cause and to continuously improve operational excellence
Provide expert level servicing and support to complex systems, applications, and hosting environments in a tiered servicing model following ITIL processespractices
Research and lead in the implementation of new technical solutions
Communicate proactively and effectively system-related issues to management and the user community
Identify opportunities for better system performance and the elimination of recurring system problems
Determine system benchmarks and quality controls standards for software and hardware installations
Provide technical leadership and guidance to the team; will be aiding in the development of technical skills of other team members whenever possible
On a rotating basis serve as the on-call system administrator responding to critical problems
Qualification
Required
Proficient with SaaS, IaaS, and cloud hosting a must (Azure, Google, etc.)
Proficient in a Network and/or Security Operations Center (NOC / SOC)
Proficient with ITSM and/or ITIL servicing methodologies
Mastery of IT based troubleshooting and problem-solving skills
Certifications in MCSA: Cloud Platform; MCSE: Cloud Platform and Infrastructure; MCSD: Azure Solutions Architect
Ability to learn quickly and adapt to new technologies/processes
Ability to communicate clearly/concisely with customers/team mates, providing exceptional customer service
Ability to calmly handle conflict during complex issues remediation under high-stress situations
Ability to gather and analyze facts, draw conclusions, define problems, and suggest solutions and expertise in delivering credible presentations to senior leaders
Ability to lead small project groups and build consensus, facilitate working sessions, and negotiate solutions and alternatives
7+ years demonstrated knowledge of concepts and basic operating principles of data communications and information systems hardware, software, PC's and devices
7+ years demonstrated knowledge and experience administering servers in domain environment including installing, troubleshooting and configuring DNS, DHCP, IIS, Group Policy, User/Group administration, auditing event logs. MCTS or MCITP Certification a plus
7+ years demonstrated knowledge with VMware and vSphere Infrastructure, solid understanding of virtualization concepts and management tools
Benefits
Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.
Company
isolved
isolved is an employee experience leader, providing intuitive, people-first HCM technology.
1001-5000 employees
H1B Sponsorship
isolved has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$350MKey Investors
Goldman Sachs Alternatives
2025-08-08Secondary Market· $350M
2011-09-20Private Equity
Leadership Team
James Norwood
Non Executive Board Director
Recent News
24-7 Press Release Newswire
2025-10-17
Company data provided by crunchbase