Technical Customer Support Specialist jobs in United States
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TechTree · 2 days ago

Technical Customer Support Specialist

positionUnited States
timeContract
remoteRemote
seniorityEntry, Mid Level
money$50K/yr - $85K/yr
date2+ years exp

TechTree is a fast-paced startup specializing in AI audio platforms, seeking a Technical Customer Support Specialist to provide technical support and troubleshoot complex issues. The role involves working independently to resolve API, integration, and telephony problems while effectively communicating technical findings to customers and internal teams.

Information ServicesInformation Technology

Responsibilities

Provide technical support for AI audio platform, troubleshoot APIs, integrations, and telephony issues, and translate technical findings for customers and teams in a fast-paced startup
Manage own workload, priorities, and learning without close supervision
Identify patterns, raise product issues, and improve internal docs/knowledge base

Qualification

Troubleshooting APIsReading codeGCP toolsSQLPythonREST APIsDebugging errorsAI conceptsDrivenAccountableClear communicationDetail-orientedCollaboration

Required

2–3 years in technical customer support (SaaS / high-growth tech; B2B/enterprise preferred)
Strong technical troubleshooting background
Proven ability to ramp quickly with minimal onboarding
Operate effectively in ambiguity
Interest in AI and audio
Troubleshooting APIs and integrations
Reading and reasoning about code
Troubleshooting telephony-related issues
SIP
Twilio
REST APIs
HTTP requests/responses
Auth
Webhooks
Integration flows
Debugging browser/network errors
GCP tools
GCP Logs
SQL
Python
JavaScript/Node.js/React
AI concepts
LLM concepts
AI models in production
Audio technology
ElevenLabs or similar AI audio tools
Autonomous work
Fast learning
Adaptability
Proactivity
Clear communication
Detail-oriented
Collaboration
Driven and accountable

Preferred

Experience in audio technology or media processing is a plus
Exposure to JavaScript/Node.js/React is a strong plus
Interest or experience in audio technology or media processing is a plus
Bonus: prior use of AI audio tools

Company

TechTree

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Techtree is creating a career networking platform to help devs from across the world to get mentored.
dateFounded in 2019
location
London, England, GBR
people-size11-50 employees
web-link
https://techtree.dev/

Funding

Current Stage
Early Stage
Total Funding
$0.15M
Key Investors
Startup Wise Guys
2021-07-01Pre Seed· $0.15M
2020-12-01Pre Seed

Recent News

FundingBox Deep Tech Fund Portfolio
2025-10-10
Company data provided by crunchbase