TechTree · 10 hours ago
Technical Customer Support Specialist
United States
Contract
Remote
Entry, Mid Level
$50K/yr - $85K/yr
2+ years expTechTree is a fast-paced startup seeking a Technical Customer Support Specialist to provide technical support for their AI audio platform. The role involves troubleshooting APIs, integrations, and telephony issues while translating technical findings for customers and teams.
Information ServicesInformation Technology
Responsibilities
Provide technical support for AI audio platform, troubleshoot APIs, integrations, and telephony issues, and translate technical findings for customers and teams in a fast-paced startup
Manage own workload, priorities, and learning without close supervision
Identify patterns, raise product issues, and improve internal docs/knowledge base
Qualification
Required
2–3 years in technical customer support (SaaS / high-growth tech; B2B/enterprise preferred)
Strong technical troubleshooting background
Proven ability to ramp quickly with minimal onboarding
Operate effectively in ambiguity
Interest in AI and audio
Experience in audio technology or media processing is a plus
Troubleshooting APIs and integrations
Reading and reasoning about code
Troubleshooting telephony-related issues
SIP
Twilio
REST APIs
HTTP requests/responses
Auth
Webhooks
Integration flows
Debugging browser/network errors
GCP tools
GCP Logs
SQL
Python
JavaScript/Node.js/React
AI concepts
LLM concepts
AI models in production
Audio technology
ElevenLabs or similar AI audio tools
Autonomous work
Fast learning
Adaptability
Proactivity
Clear communication
Detail-oriented
Collaboration
Driven and accountable
Company
TechTree
Techtree is creating a career networking platform to help devs from across the world to get mentored.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.15MKey Investors
Startup Wise Guys
2021-07-01Pre Seed· $0.15M
2020-12-01Pre Seed
Recent News
2025-10-10
Company data provided by crunchbase