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Chase · 1 month ago

Workforce Resiliency Lead – Executive Director

545 Washington Blvd, Jersey City, NJ, 07310, US

Full-time

Onsite

Senior Level, Lead/Staff

$176K/yr - $260K/yr

10+ years exp

JPMorgan Chase is seeking an Executive Director on the Workforce Resiliency Team to develop and implement unified processes and governance for employee support during crises. The role involves coordinating incident response efforts across multiple groups and ensuring a timely and effective response to critical events.

BankingFinancial Services

Responsibilities

Lead the review and alignment of incident response processes and playbooks across all key teams

Establish a common workflow, governance structure, and oversight routines for incident management and employee support

Develop detailed playbooks for a range of scenarios, including natural disasters, geopolitical events, active shooter situations, cyber/network incidents, and data privacy events

Design and conduct simulations and training exercises for all event types to ensure teams are prepared to respond effectively during actual incidents

Continuously assess and improve response strategies based on lessons learned from real events and exercises

Partner across key groups like Global Security, Firmwide Resiliency, Communications, HR, Supplier Services, and Location/Country Leads to ensure seamless execution on crisis/incident events (e.g. Natural Disasters)

Implement and maintain governance routines to ensure consistency, efficiency, and accountability in incident response and employee support across all teams

Monitor and report on the effectiveness of processes, playbooks, and support offerings, recommending improvements as needed

Develop and execute on employee support services by partnering with location/country leads

Manage and lead a global team across the HR and workforce resiliency space

Qualification

Crisis managementBusiness resiliencyProject managementChange managementStakeholder managementProcess developmentGovernance structuresCross-functional alignmentCommunicationAdaptability