Senior Manager, Technical Support jobs in United States
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Mavenir · 1 month ago

Senior Manager, Technical Support

positionRichardson, TX
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. The Senior Manager, Technical Support manages and technically leads a team of engineers to ensure the effective installation and integration of Mavenir's 5G open RAN software while maintaining optimal network performance and customer satisfaction.

Cloud InfrastructureCommunications InfrastructureSaaSTelecommunications
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H1B Sponsor Likelynote

Responsibilities

Mange a team of engineers and provide technical expertise
Ensure faster resolution of the field issue and very minimal customer impact
Install and integrate Mavenir 5G open RAN software (CU, DU & management nodes)
Monitor the performance of the new software in the FOA markets and make sure there are no degradations in the KPIs
Plan for the nationwide roll out of the software and address issues during the execution
Triage new software performance and integration issues
Engage with the customer for new projects planning including Cloud migration/deployment
Install and set up this software, including any new release/s for any bug fixes or new features to ensure it runs properly
Test the software in pilot markets (First Office Application (FOA)) to make sure the customer’s network performance is improved or at par with old software
Monitor Key Performance Indicators (KPI) anomalies like Throughput, which includes download/upload speed, dropped calls, etc
Work with the customer on planning future projects such as migrating specific components of the Network into the cloud

Qualification

5G Open RANTelecommunications experienceTeam leadershipKubernetesPythonCouchbase DBCloud computingSoft skills

Required

Bachelor's degree in Electronic Engineering, or a directly related field plus five (5) years of experience in the telecommunications industry
Two (2) years of experience in leading a team technically
Two (2) years of experience in LTE RAN and EPC, including VoLTE and IMS architecture
Two (2) years of experience in 3GPP specifications related to Open RAN - CU, DU and RRU
Two (2) years of experience in 5G and 4G air interface and call processing technologies and network architecture specifically focused on Radio Access Network
Two (2) years of experience in Layer3, RRC and NAS layers, Protocol stack and Layer2, PDCP, RLC and MAC, and Layer1, PHY
Two (2) years of experience in mobile networks, 3GPP LTE 4G and 5G standards in RAN and the interface between the radio network and core network, including AMF, LMF
Two (2) years of experience in Kubernetes
Two (2) years of experience in networking, Virtual Machines and OpenStack concepts
Two (2) years of experience in new DB models and Cassandra and Swift databases to handle big data for message store
Two (2) years of experience in DB applications MySQL, CouchBase DB and NetConf based
Two (2) years of experience in Python or Shell scripting language to design and support the Call Flow Testing and debugging
Two (2) years of experience in virtualization technologies
Two (2) years of experience in Open Stack, Red Hat, cloud computing deployment practices on the involved VNFs
Will accept a Master's degree plus two (2) years of experience in the telecommunications industry in lieu of a Bachelor's degree plus five (5) years of experience

Company

Mavenir

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Mavenir is a provider of cloud-native network infrastructure that develops multimedia communications and information processing software.
dateFounded in 2005
location
Richardson, Texas, USA
people-size1001-5000 employees
web-link
http://www.mavenir.com

H1B Sponsorship

Mavenir has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)

Funding

Current Stage
Public Company
Total Funding
$1.33B
Key Investors
Siris Capital GroupKoch Strategic PlatformsAugust Capital
2025-06-16Debt Financing· $300M
2024-05-30Private Equity· $75M
2023-05-02Private Equity· $100M

Leadership Team

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Pardeep Kohli
President & CEO
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Bala Balasekar
VP Hardware Development, Radio Access Products
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Recent News

ION Analytics
Deal activity on steady incline, refinancing opportunities dominate – 9M25 US Direct Lender Rankings
2025-12-12
Mobile World Live
Mavenir narrows focus, expands leadership team
2025-12-09
thefastmode.com
Mavenir Appoints New Leadership to Drive AI-Native, Cloud-Native Mobile Networks
2025-12-09
Company data provided by crunchbase