Crusoe · 2 days ago
Senior Customer Success Manager
San Francisco, CA
Full-time
Hybrid
Senior Level
$140K/yr - $165K/yrCrusoe is a company focused on accelerating energy and intelligence through sustainable technology. The Senior Customer Success Manager will play a crucial role in ensuring clients maximize the value of Crusoe's cloud-based AI and ML solutions by providing technical guidance, building relationships, and driving customer satisfaction.
AI InfrastructureArtificial Intelligence (AI)Data CenterEnergyEnergy ManagementOil and Gas
Responsibilities
Customer Relationship Management: Develop and maintain strong, long-lasting customer relationships, understanding their business needs and technical requirements
Customer Advocacy: Work on case studies to highlight customer successes
Technical Liaison: Act as the bridge between our clients and our technical team, ensuring clear communication and alignment of goals
Technical Guidance and Support: Provide technical guidance and support to customers in the implementation and optimization of our cloud-based AI and ML solutions including Kubernetes solutions
Performance Monitoring and Reporting: Conduct regular reviews and report on customer progress, ensuring the achievement of key performance indicators and return on investment
Customer Journey Coordination: Coordinate with the product and engineering teams to define customer journeys, challenges, and opportunities
Industry and Technical Awareness: Stay up-to-date with industry trends, technical advancements, and regulatory changes to provide strategic advice to clients
Customer Training: Deliver training sessions and workshops to customers on the use and benefits of our products and services
Issue Resolution: Address and resolve customer concerns, ensuring high levels of customer satisfaction and retention
Qualification
Required
Bachelor's degree in Computer Science, Engineering, or a related field
Proven experience in customer success, technical account management, or a similar role in a technology-driven environment
Strong technical foundation in cloud computing platforms, AI, and ML technologies, with the ability to communicate complex concepts in simple terms
Excellent interpersonal, communication, and presentation skills
Demonstrated ability to build relationships at all levels within an organization
Comfortable working in a fast-paced environment with ambiguous and/or iterative fact-sets
Preferred
Advanced degree preferred
Benefits
Hybrid work schedule
Industry competitive pay
Restricted Stock Units in a fast growing, well-funded technology company
Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
Employer contributions to HSA accounts
Paid Parental Leave
Paid life insurance, short-term and long-term disability
Teladoc
Pet-friendly offices
401(k) with a 100% match up to 4% of salary
Generous paid time off and holiday schedule
Cell phone reimbursement
Tuition reimbursement
Subscription to the Calm app
Company paid commuter benefit; $200 per pay period
Company
Crusoe
Crusoe is a vertically integrated AI infrastructure company that builds and operates data centers powered by energy sources.
Founded in 2018
1001-5000 employees
H1B Sponsorship
Crusoe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (69)
2024 (14)
2023 (2)
2022 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$3.9BKey Investors
Victory Park CapitalBrookfield Asset ManagementUpper90
2025-12-19Secondary Market
2025-10-23Series E· $1.4B
2025-08-25Debt Financing· $175M
Leadership Team
Chase Lochmiller
Co-Founder and Chief Executive Officer
Cully Cavness
Co-Founder, President and Chief Strategy Officer
Recent News
2026-01-08
Crunchbase News
2026-01-06
globalventuring.com
2025-12-31
Company data provided by crunchbase