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PLOS · 1 month ago

Application Analyst - Data

United States

Full-time

Remote

Mid Level

$75K/yr - $100K/yr

PLOS is a nonprofit, Open Access publisher empowering researchers to accelerate progress in science and medicine. The Application Analyst – Data will focus on improving data management across PLOS's application ecosystem, ensuring data consistency and accuracy while supporting various digital tools and systems.

BiotechnologyContentMedicalNon ProfitPublishing

Responsibilities

Administer and maintain various environments within your designated enterprise applications (e.g. Tableau, JIRA, Confluence, Alchemer, NetSuite, HubSpot) including data management, system configuration and security practices

Perform routine maintenance tasks (i.e. monitoring usage and archiving data as needed)

Advise business users on application usage and best practices. Proactively monitor usage and identify and propose improvements

Facilitate collaboration among stakeholders to translate business requirements into technical specifications and estimates

Communicate policies and outages, bugs, workarounds and solutions to internal and external users

Provide end-user support and administration for all user needs: including user account maintenance, reports, and dashboards

Act as a subject matter expert for internal stakeholders, participating in chartered and team programs and communicating stakeholder needs within the Platforms team

Partner with the Technology Services team to establish and enhance application integrations and uphold security best practices

Create and maintain technical documentation on policies, procedures, and workflows and deployed configurations

Troubleshoot and work with staff and/or vendors to resolve reported issues, escalating technical issues to the vendor for resolution as necessary

Maintain and enhance relationships with system vendors

Uphold a high standard of customer service to all as a representative of the Digital team

Ensure compliance with relevant standards, regulations and PLOS’s internal policies

Manage data in accordance with our Information Governance policy and other legal frameworks, such as GDPR

Ensure systems and data are secure in accordance with our cybersecurity policy

Monitor and evaluate incoming issues, ensure timely follow-up, and foster a culture of support

Qualification

TableauSQLData qualitySystem integrationsEnterprise applicationsBusiness analysisAgile methodologiesCustomer serviceCommunication skillsProblem-solving

Required

Bachelor's degree in a technical or scientific field or equivalent experience

Administrator certification for applications which offer them

Experience administering large, enterprise-wide applications

Proficiency with data and reporting tools such as Tableau, SQL, and related data visualization or analytics platforms

Understanding of system integrations, data mapping, and ensuring data quality and consistency across applications

Strong analytical and collaboration skills, with the ability to partner effectively with engineering and other teams to support data-driven initiatives

Experienced with administering enterprise systems or platforms

Business analysis background with additional focus on business process management

Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy

Strong understanding of typical operational workflows spanning multiple business functions and systems (e.g. Sales, Marketing, Customer Service, Finance, etc.)

Excellent communication skills, both verbal and written. Must be able to clearly articulate and present findings and recommendations to both technical and non-technical team members

Results driven, capable of balancing multiple high priorities and quickly determining priority

Ability to multitask, prioritising multiple assignments to meet deadlines

Self-directed and capable of working under minimal supervision

Familiar with Agile development methodologies

Excellent troubleshooting skills

Positive approach to problem-solving