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Community Hospital Corporation · 2 months ago

Supply Chain Manager of Member Success

Plano, TX

Full-time

Onsite

Mid, Senior Level

4+ years exp

Community Hospital Corporation (CHC) is a DFW Top 100 Employer looking to hire a Manager of Member Success based in Plano, TX. The Manager will oversee the supply chain processes, manage hospital account relationships, drive cost savings initiatives, and support contract negotiations for healthcare facilities.

ConstructionHealth CareHospitalIT ManagementManagement ConsultingSupply Chain Management

Responsibilities

Manages and maintains strong, collaborative relationships with key vendors, suppliers, and hospital accounts

Serve as the primary point of contact, addressing concerns, resolving issues, and ensuring a high level of customer satisfaction

Supports the identification of opportunities to expand existing partnerships and develop new strategic alliances

Coordinates GPO compliance and conversion initiatives to drive cost savings and support supply chain performance

Assists in the negotiation and manages the terms of executed contracts, ensuring favorable pricing and adherence to contractual obligations

Contributes to the development and executes defined elements of the supply chain strategy that aligns with the organization's overall goals and objectives

Manages the implementation of best practices for procurement, inventory management, distribution, and logistics to optimize efficiency and reduce costs

Supports a culture of continuous improvement within the supply chain function, driving innovation and process enhancements

Provides guidance and support to facility supply chain staff and C-Suite, ensuring alignment with corporate strategy and best practices

Leverage data analytics to monitor key performance indicators and proactively address any potential disruptions or bottlenecks

Mentors and coaches junior staff and coordinates activities across cross-functional teams to ensure smooth project execution

Perform other duties as assigned

Travel up to 60% to support member facilities within the region and lead new onboarding implementations

Qualification

Healthcare Supply Chain ExpertiseAccount ManagementContract Negotiation & ManagementGroup Purchasing Organizations (GPOs)Data-Driven Decision MakingHealthcare MMISCommunication & CollaborationStrategic PlanningProblem-Solving & Critical ThinkingPresentation Skills

Required

4+ years of progressive experience in a healthcare setting, including 2+ years in a management or senior specialist role with proven success in supply chain management, account coordination, contract support, and cost savings execution

A bachelor's degree in business, health care administration, supply chain management, or related field is strongly preferred. In lieu of a degree, a minimum of 8+ years of progressive experience in a healthcare setting, demonstrating strong supply chain management, strategic account coordination, and contract support skills, is required

10+ years of progressive experience in a healthcare setting, with at least 5 years in a leadership role focused on account management, member success, or supply chain operations

Experience working with GPOs and managing relationships with member hospitals

Demonstrated ability to lead and develop a team of professionals

Proven track record of building strong relationships with senior leadership at large hospitals

Strong knowledge of healthcare purchasing, products, services, inventory management, distribution, contracting, and automated systems

Demonstrated ability to build and maintain strong relationships with key accounts, fostering collaboration and driving mutual success

Proficiency in supporting the negotiation and managing complex contracts, ensuring favorable terms and compliance

Solid understanding of GPO programs, processes, and their impact on supply chain operations

Familiarity with multiple healthcare materials management information systems (MMIS) platforms

Ability to analyze data, identify trends, and make informed decisions to optimize supply chain performance

Excellent communication and interpersonal skills, capable of building strong relationships with internal and external stakeholders

Adept at identifying/resolving complex issues and implementing effective solutions

Ability to develop and execute regional member success strategies aligned with organizational goals

Ability to develop and deliver compelling presentations to member leadership, conveying complex information in a clear and concise manner

Benefits

Paid fitness facility membership

Tuition reimbursement

A generous PTO allowance

Free covered parking

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Wellness Resources and other benefits

Company

Community Hospital Corporation

Community Hospital Corporation owns, manages and consults with hospitals through three distinct organizations — CHC Hospitals, CHC Consulting and CHC ContinueCARE, which share a common purpose to guide, support and enhance the mission of community hospitals and healthcare providers.

Founded in 1996

Plano, Texas, USA

5001-10000 employees