Citi · 1 month ago
Service Readiness Lead
Tampa Florida United States
Full-time
Onsite
Senior Level
$71K/yr - $106K/yrCiti is a global financial institution seeking a Service Readiness Lead to join their Global Operations and Service Readiness team. The role involves preparing the Service team to support clients by developing new product capabilities and managing stakeholder expectations while delivering projects.
BankingFinanceFinancial Services
Responsibilities
Responsible for partnering with the Global Product management to define Service Support strategies to support new features and merchants
Act as the Spring Service Domain owner for all aspects of Service Readiness
Participate in feature enhancement and design meetings and translate new features, countries and merchants into Service Readiness requirements
Responsible for creating Business Process through System design and achieve optimum service execution
Involved in building and leading cross functional teams in a global, matrix environment across multiple geographies
Align leadership, stakeholders (internal and external) and program team members to the strategic objectives of the program
Review and approve test design for User Acceptance Testing, Certification and other validation exercise
Conduct Process walkthroughs, procedure and training artefacts reviews, and arranging knowledge sharing sessions with Service teams spanned across locations
Identify opportunities for process improvements and contribute to department initiatives to implement process enhancements
Develop and maintain a customized project plan tailored to project requirements, outlining deliverables, milestones, critical path items and actions
Establish appropriate governance model (in partnership with Product and Technology) to deliver the project
Lead meetings and coordinate activities of the cross-organizational teams
Maintain solid relationships with key client and internal stakeholders
Manage critical issues to resolution and escalate to senior management as required
Manage project communication and serve as escalation point for internal operations teams
Manage project scope and apply the change control process
Ensure effective transition from project to production
Support of operational issues that may occur from time to time
Qualification
Required
Experience with successful implementations of complex, multi-product deal portfolios
Project Management experience in running complex implementations
Proven track record of consistently strong performance and excellent project delivery
Ability to analyze and solve complex problems; strong influence skills
Self-starter and ability to take initiative in driving projects forward
Excellent organizational and planning skills
Excellent written and verbal communication skills
Negotiation and decision making/problem solving skills
Ability to work under high-volume workload and prioritize in an effective manner
Ability to effectively manage and navigate through multi-faceted disciplines throughout the Bank
Analytical thinker
Ability to affect people positively
Good negotiator
Preferred
Knowledge and experience in the acquiring business is extremely desirable
Card Acquiring/Issuing Bank Operation and Service (desirable)
Understanding of reconciliation processes
Project Management (Certification or relevant job experience preferable)
Agile Experience a plus
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience
Valuing diversity. Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organizational success
Benefits
Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Company
Citi
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Founded in 1812
10001+ employees
H1B Sponsorship
Citi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1386)
2024 (849)
2023 (1375)
2022 (1117)
2021 (876)
2020 (901)
Funding
Current Stage
Late StageLeadership Team
James Monahan
Managing Director / Global Head of Asset Servicing
Naveed Sultan
Managing Director, Chairman, Institutional Clients Group
Recent News
2026-01-15
2026-01-11
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