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ZRS Management · 1 month ago

Concierge

Dallas, TX

Full-time

Onsite

New Grad, Entry Level

ZRS Management is a property management company seeking a Concierge to enhance resident experience. The role involves greeting residents, planning community events, and providing various personal services to residents while maintaining strong relationships with them.

Real Estate

Growth Opportunities

Responsibilities

Maintaining the ZRS MANAGEMENT-trained greeting to all prospective residents with an introduction of services offered by the Concierge

Build and maintain a strong rapport with all residents

Assist in increasing resident retention by acting as 'Social Director' for the community including the planning, implementation, and set up of all functions

Coordinate monthly newsletter with approval of Property Manager

Reservations of the VIP suite and clubroom and the stocking of all goods needed for both areas (i.e. refreshments, personal items.)

Maintain a good rapport with businesses to achieve benefits for concierge services and referrals

Be available to assist Leasing Consultants

Services to resident are to; offer referrals, arrangements for events and other personal needs, full knowledge of government services, and to provide miscellaneous supplies to residents (i.e. stamps, office supplies, maps) that have been determined by the Property Manager

Such services are to include but are not limited to:

Theater & event ticket arrangements

National / local travel arrangements

Limousine, rental car & taxicab reservation

Tour arrangements

Referral of personal shopping services

Delivery and moving assistance

Ordering flowers/floral arrangements

House-sitting arrangements

Car portering and detailing arrangements

Secretarial service arrangements

Drug store/grocery store delivery arrangements

Medical referrals

Personal grooming arrangements

Airline and travel arrangements

Health club and sports arrangement

Cable service arrangement

Restaurant reservations & party/catering arrangements

Cleaning service arrangements

Repair service arrangements (alterations, shoe repair, etc.)

Be available to assist Leasing Consultant with service request callbacks

Delivery of packages, express mail, floral arrangements and so forth to residents

Understanding the market by visiting all competitors and reviewing monthly competitor advertising

Complying with Fair Housing policies in relation to all prospective residents and current residents

Participation in industry related functions such as monthly dinner meetings

Attending ZRS MANAGEMENT training seminars that are recommended by Property Manager

Weekly schedule shall consist of 5 days a week that are determined by the Property Manager that will result in convenience for the residents

Comply with Fair Housing requirements and laws

This position will involve light travel for training and education seminars

Qualification

ProfessionalismSales skillsCommunication skillsComputer skillsInterpersonal skillsOrganizational skillsInternet knowledgePrioritizeStress managementCommon sense judgmentEnglish proficiencyAttention to detailTeam oriented