Careerxtra ยท 1 month ago
IT Team Lead
Ras Al-Khaimah, Alabama, United States
Full-time
Onsite
Mid, Senior LevelCareerxtra is seeking a proactive and experienced IT Team Lead to oversee and drive their technical support operations. This role involves leading the IT support team, managing day-to-day activities, and ensuring high-quality service delivery through effective mentoring and operational improvements.
Logistics & Supply Chain
Responsibilities
Lead, motivate, and mentor the IT support team to achieve operational excellence and individual growth
Manage day-to-day support activities, ensuring timely issue resolution and strict adherence to SLAs
Act as the primary escalation point for complex or critical technical incidents, coordinating with internal experts or external vendors when necessary
Develop and maintain IT operational procedures, documentation, and best practices to improve service quality and efficiency
Plan and manage team schedules to ensure consistent service coverage
Monitor performance metrics, analyze support trends, and implement process improvements to enhance customer satisfaction
Identify skill gaps, arrange training, and promote continuous professional development within the team
Qualification
Required
Fluency in English with excellent written and verbal communication skills
Proven experience in IT support or service management, including incident, request, and problem management
Strong leadership background with experience supervising teams and conducting performance evaluations
Proficiency with key IT support tools (ticketing systems, remote support platforms, knowledge bases)
Strong troubleshooting, analytical, and organizational skills with the ability to manage multiple priorities
Familiarity with IT policies, compliance standards, and industry best practices
Data-driven mindset with the ability to interpret metrics and drive improvement initiatives
Benefits
Competitive salary with performance-based bonuses.
Paid training to ensure alignment with company standards and systems.
Comprehensive private health insurance.
Clear career progression opportunities within a global technology-driven organization.
Supportive and collaborative work culture and more!
Company
Careerxtra
Careerxtra provides comprehensive operations consulting and services, ensuring access to cutting-edge solutions.
2-10 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase