PetSafe Brands · 1 week ago
Customer Sales and Support Specialist
Knoxville, TN
Full-time
Onsite
Entry Level
1+ years expPetSafe Brands is dedicated to the well-being of pets, having pioneered innovative pet solutions. The Customer Sales and Support Specialist role involves assisting customers with their pet product needs while enhancing customer loyalty and revenue through excellent service and sales skills.
Health CarePet
Hiring Manager
Taylor Spruell
Responsibilities
Provide our customers with excellent service
Offer and sell our vast array of products by finding product solutions which meet the customer’s and their pet’s needs
Identify the customer’s product issues and provide problem solving troubleshooting and assistance so they may best utilize their product to keep their pets happy and safe
Follow policies & procedures to ensure quality & consistency on every customer interaction
Consistently meet and exceed Customer Care accountabilities
Qualification
Required
HS diploma or GED
Ability to offer, promote and sell products/services to existing and prospective customers
Great communication skills
Ability to type at least 40 words per minute
Ability to utilize a computer to open, resolve, categorize, close tickets and support cases within the system
Passionate about improving the customer experience
Ability to thrive in a fast-paced environment with change
Preferred
1 - 3 years of Customer Service experience preferred
Company
PetSafe Brands
PetSafe brand has become an essential component of pet families' lives through innovation, worldwide.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$925M2024-10-14Debt Financing· $925M
Recent News
2025-11-03
Company data provided by crunchbase