Newfront · 15 hours ago
Leave of Absence Consultant
San Francisco Bay Area
Full-time
Hybrid
Senior Level
$81K/yr - $126K/yr
5+ years expNewfront is building the modern insurance experience by reimagining the way people interact with insurance. The Leave of Absence Consultant will support leave administration services, manage a variety of leave cases, and ensure compliance with relevant regulations while providing exceptional client support.
CommercialFinancial ServicesInsuranceInsurTech
Responsibilities
Provide dedicated support to assigned accounts and act as a Consultant, administrator, and main point of contact, partnering with clients engaged in Newfront’s Leave of Absence Administration, Outsourcing, and Advisory Services
Ensure superior client engagement and satisfaction through proactive communication and high touch service
Provide expertise in all leave and time off benefit programs under federal, state, and local regulations
Provide direct support to client employees related to requests for leaves of absence, explain and support processes for requesting family and medical leave of absences, including documentation required and approval period, and for the timely and comprehensive facilitation of the interactive process related to requests for reasonable accommodations
Manage standard and complex leave cases, focusing on compliance with federal, state, and local regulations. May also oversee Canada time off policies and leave cases
Manage salary continuance, short- and long-term disability plans, ADA accommodations, and employer-sponsored leave programs
Advise client on leave and time off policy development, implementation and monitoring
Create and maintain accurate records and documentation in case management system with strong attention to detail
Navigates complex HR data, laws, and policies in a fast-paced environment, while effectively de-escalating high-pressure or emotionally sensitive situations
Prioritizes workload to ensure legal compliance and responsive customer service while maintaining highest levels of confidentiality and discretion
Provide expert guidance on leaves and accommodations, mentoring peers, and other HR team members to enhance team knowledge and alignment on best practices
Develop, interpret, and effectively communicate client policies and procedures
Stay abreast of all legislative issues/updates that affect absence and disability benefit programs
Stay abreast of all client vendor/carrier new product offerings
Manage all client required services through frequent client interaction and maintain client relationships
Deliver clear and autonomous communications to clients and their teams
Contribute to special projects and perform other related tasks as assigned to support overall business objectives
Qualification
Required
5 years of related leave of absence work experience gained as an internal leave of absence manager or in a consulting, brokerage, or carrier environment is required
Knowledge of FMLA, state leave regulations and requirements, paid and unpaid leave laws is required
PHR, PHRca, SPHR, SHRM-CP, SHRM-SCP, or CLMS certification (required to have or obtain within 1 year of date of hire)
Preferred
Prior HR consulting experience is preferred
Knowledge of Canada federal and provincial/territory laws a plus
Proven experience in leave and absence management, preferable in a multi-state and complex client environment
In-depth knowledge of federal, state and local employment laws and regulations
Experience in managing multi-state leave of absence cases
Knowledge of multi-state programs such as disability insurance, paid family leave, and/or paid family and medical leave
Experience in facilitating the interactive process to determine and manage reasonable accommodations
Act as external leave of absence manager for a set of clients and primary point person for client relationships; responsible for client engagement and satisfaction
Process standard and complex end-to-end leave of absence cases for multi-state high-touch clients, focused on the compliance with and interaction with federal, state, and local leave laws, salary continuance, short- and/or long-term disability plans, ADA, and employer-sponsored leave programs
Develop, interpret, and communicate client policies and procedures effectively, and in compliance with federal, state and local laws
Ability to manage, develop and deliver communications to clients and their managers and employees autonomously
Act as a resource and advisor to clients and their employees on leave of absence requirements and responsibilities to ensure compliance at all levels
Responsible for accurate and timely response to client and employee inquiries
Responsible for maintaining current knowledge of applicable federal, state, and local leave laws and accommodation laws including the ADA
Exceptional verbal and written communication skills, with the ability to convey information clearly to clients and employees at all levels
Exceptional telephone/video etiquette for customer service environment, professionalism, and tact
Proficient knowledge and use of Microsoft Office and intermediate complexities of features
Proficient knowledge and ability to learn and implement Newfront Client technology systems
Knowledge of AbsenceSoft leave and accommodations management platform preferred
Knowledge of HRIS systems such as ADP, BambooHR, Paycom, Paylocity, Rippling, UKG preferred
Ability to be resourceful, take initiative, solve problems and offer solutions
Works well with others in a fast-paced environment and be responsive to co-workers and colleagues. Ability to train and give feedback
Adaptability and flexibility to respond to client and team needs
Excellent time management skills and ability to manage competing priorities and high volumes
Ability to learn and adopt use of technology systems and software applications
Ability to multi-task, understand urgency and deal with changing priorities and deadlines
Ability to review client deliverables to ensure accuracy
Ability to forge relationships and build trust with clients, team and carriers
Benefits
Bonus
Restricted stock units
Discretionary awards
Medical benefits
Financial benefits
401(k) eligibility
Various paid time off benefits
Vacation
Sick time
Parental leave
Company
Newfront
Newfront is an insurance company that provides risk control, risk analytics, and benchmarking claims advocacy.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$310MKey Investors
Meritech Capital PartnersFounders Fund
2025-12-10Acquired
2022-04-12Series D· $200M
2020-10-20Series C· $68M
Leadership Team
Spike Lipkin
Co-founder & CEO
Gordon Wintrob
Co-founder & CTO
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Company data provided by crunchbase