Citizens · 2 months ago
Sr Business Analyst
One Citizens Bank Way, Johnston, RI, 02919, US
Full-time
Onsite
Senior Level
5+ years expCitizens is a company focused on Wealth Management, and they are seeking a Senior Business Analyst to support their business lines by collaborating with various stakeholders and delivering technology initiatives. The role involves ensuring high-quality service to internal clients, resolving operational issues, and driving process improvements.
BankingCredit CardsFinancial ServicesFinTechRetail
No H1B
Responsibilities
Collaborate with stakeholders, including external vendors and internal teams, to coordinate the implementation of technology solutions and manage the application lifecycle
Provide exceptional service to internal clients by identifying issues, researching solutions, onboarding new technologies, and offering guidance
Independently interpret and resolve matters related to Wealth Infrastructure technology operations
Execute assigned tasks and self-initiated deliverables with minimal supervision
Assess current processes, design, and implement improvements; develop standard operating procedures to align with evolving business needs
Communicate effectively, both verbally and in writing, with peers, partners, and internal clients
Precisely record/document initiatives for evaluation by principal technology stakeholders
Support team members and act as a resource for others
Serve as a subject matter expert on Wealth-owned applications and lifecycle management
Coordinate with stakeholders to achieve optimal outcomes in technology operations
Contribute to risk management efforts, focusing on operational, compliance, strategic, and reputational risks
Lead ad hoc initiatives as directed by senior management
Qualification
Required
Minimum 5 years of relevant experience in a similar role or industry
Proven expertise in client service, operations, business delivery, and risk management
Strong attention to detail and thorough execution of deliverables
Ability to work independently with minimal supervision
Experience with agile methodologies and continuous improvement, especially technology management
Proficiency in Office 365
Experience and knowledge of Single Sign-On (SSO) implementation
Effective collaboration skills across teams and organizational boundaries
Strong problem-solving abilities for complex issues
Excellent planning and prioritization skills to meet deadlines
Comfortable operating in ambiguous or uncertain environments
Bachelor's degree in a related field or equivalent education/experience required
Preferred
Analytical mindset with the ability to identify trends and make recommendations
Motivation for continuous improvement, especially using agile approaches
Ability to build and maintain professional relationships
Initiative to acquire knowledge independently and represent the team confidently
Proficient in SharePoint, Service Now (SNOW), and Atlassian Jira
Company
Citizens
At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-02-26Post Ipo Debt· $750M
2024-07-09Post Ipo Debt· $1.25B
2014-09-23IPO
Leadership Team
Melisa Carrascoza
SVP, Business Banking Market Executive - New England South
Steve Kozek
Head of Commercial Excellence, Senior Vice President
Recent News
2026-01-22
Talk Business & Politics
2026-01-19
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