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Daniels Health · 1 day ago

Customer Service Lead

Stow, OH

Full-time

Onsite

Mid Level

3+ years exp

Daniels Health is dedicated to making healthcare safer and is seeking a Customer Service Lead to enhance client interactions and service delivery. This role involves supporting customer service functions related to hazardous waste logistics, serving as the first point of contact for clients, and collaborating across departments to improve processes.

Health CareHealth DiagnosticsManufacturingMedical

Responsibilities

Support all customer service and administrative functions related to hazardous waste logistics, including preparing and closing manifests, creating route books, scheduling with third-party incinerators, and ensuring regulatory compliance

Serve as the first point of contact for hospitals and healthcare facilities via phone and email

Investigate and resolve customer requests and complaints using Salesforce

Coordinate with production and transport teams to ensure timely deliveries

Create and distribute manifests, tracking forms, and process documents

Support daily routing logistics and inventory coordination

Collaborate across departments to manage account changes and generate reports

Analyze customer and operational data to identify trends and improve service delivery

Continuously seek ways to improve processes and enhance customer experience

Qualification

Customer service experienceSalesforce proficiencyMicrosoft OfficeData analysisHighly organizedProcess improvementHealthcare experienceLogistics experienceRouting systems familiarityAdaptable