IT Customer Support Specialist III (Local to SC) jobs in United States
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Tech Army, LLC · 1 month ago

IT Customer Support Specialist III (Local to SC)

positionColumbia, SC
timeContract
remoteOnsite
seniorityMid Level
money$22/hr - $30/hr
date4+ years exp

Tech Army is seeking an IT Customer Support Specialist III to support their desktop and networked systems. The role involves building and maintaining desktops, laptops, and tablets, ensuring proper documentation, and diagnosing and resolving user-reported issues.

ConsultingIT ManagementSoftwareStaffing Agency
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H1B Sponsor Likelynote

Responsibilities

Build desktops, laptops, and tablets, using Microsoft Endpoint Configuration Manager
Ensure the BitLocker encryption key is successfully stored in Active Directory and InTune
Ensure the Microsoft Endpoint Configuration Manager Client is installed on each desktop, laptop, and tablet during the build process
Ensure each desktop, laptop, and tablet stay connected to the NTS Network for at least 2.5 hours after build completes
Ensure that all software listed on the build sheet is installed on each desktop, laptop, and tablet built
Ensure that each desktop, laptop, tablet, docking station, 27” monitor, printer, scanner, and any other tracked asset assigned to an end-user is properly documented in the designated IT Services asset Management system in accordance with the Desktop Support Asset Management procedure manual
Diagnoses and resolves problems reported by users on endpoint hardware and/or software. Record work performed in the Help Desk ticket system
Perform routine maintenance and repair on equipment or contact vendor support of equipment repair
Assists with removal and disposal of obsolete equipment using the electronic TID and Request to Dispose of Accountable Equipment and other components, salvaging any usable parts
Performs other related duties as required

Qualification

Microsoft Endpoint Configuration ManagerDesktopNetworked systems supportHardwareSoftware installationMicrosoft Office SuiteSupporting Microsoft Windows

Required

4+ years of experience in desktop and networked systems support; extensive knowledge of desktops, laptops, tablets, printers, and scanners
2+ years of experience in computer deployments, operation, and repair
2+ years of experience in hardware and software installation
2+ years of experience with Microsoft Endpoint Configuration Manager
Experience supporting Microsoft Office Suite including but not limited to Edge Browser, Excel, Outlook, PowerPoint, and Word
Expertise in supporting Microsoft Windows
Requires the exertion of 50 pounds of force occasionally
Requires the exertion of 20 pounds of force frequently

Company

Tech Army, LLC

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Tech Army, LLC is an 8(a) and DBE certified industry leader with over 30 years of success in providing IT consulting and end-to-end IT staff augmentation services.
dateFounded in 2016
location
Hollywood, Florida, USA
people-size51-200 employees
web-link
https://www.techarmy.com

H1B Sponsorship

Tech Army, LLC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (2)
2021 (1)

Funding

Current Stage
Growth Stage

Leadership Team

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Jay Narang
Chief Executive Officer
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Company data provided by crunchbase