HealthFitness · 1 week ago
Lead Front Desk Attendant
Cambridge, MA
Full-time
Onsite
Entry, Mid Level
$18/hr - $21/hr
2+ years expHealthFitness, a Trustmark company, is a leader in providing fitness solutions that foster community health. They are seeking a Lead Front Desk Attendant to ensure smooth front desk operations and oversee staff, providing exceptional service in a dynamic higher education environment.
Health Wellness & Fitness
Responsibilities
Keep up to date with Front Desk Staff guidelines, expectations, and procedures to adhere, enforce, and build confidence with colleagues to promote and maintain staff efficiency and effectiveness
Promptly escalate performance concerns directly to the Membership Manager, providing the management team with timely insights into the performance of the Front Desk staff during their shifts
On-site assistance with facility oversight and operations to provide efficient upkeep of the three Harvard Recreation buildings. Identify needs and communicate with the Membership Manager & Operations to submit work orders, filing the necessary information on the Operations Communications Log, determining when to get in contact with Control Center for immediate response while maintaining a constant physical presence within the facility, and other operational processes
Provide presence and guidance for departmental staff working on-site in the absence of management
Support the Assistant Membership Manager with onboarding of Front Desk staff, including leading training sessions, leading shift shadowing sessions and participating in staff job interviews
Work in a heavy customer-facing role, such as member check-ins, guest sign-ins, and transactions, as well as assisting with membership sales and renewals, as needed
Responsible for safety and well-being of all guests, visitors and members who utilize the facilities, including responding to sudden medical emergencies and providing proper CPR/AED and First Aid care
Leverage outstanding interpersonal skills to drive member retention and deliver meaningful customer service in a heavy customer-facing role. Ensure all guests, visitors, and members receive exceptional service while thriving in a fast-paced, team-oriented environment
Work daily with computers and willingness to learn new computer applications and skills to troubleshoot on the go
Other duties as needed/assigned
Qualification
Required
High school diploma or GED and 2+ years of in-person customer service experience
OSHA compliant Adult First Aid/CPR/AED from American Red Cross, American Heart Association, National Safety Council, or American Safety & Health Institute required within 90 days of hire
Basic computer skills (word, excel, outlook etc.) and working knowledge of a member management/point of sale system. Ability to navigate electronic systems, learning new systems, and troubleshoot systems is required
Strong interpersonal, accountability and customer service skills
Proven capability to succeed in a collaborative team environment
Preferred
Experience with training and onboarding staff
Experience overseeing part-time staff
Proven problem-solving skills and the ability to troubleshoot on the go
Benefits
Medical/Dental/Vision plans including HSA, PPO and FSA options
Retirement/401(k) with employer matching program
Fitness and wellness programs incentivized with medical plan discounts
Certification reimbursement program
Tuition reimbursement
Paid new parent leave
Paid Holidays
PTO (starting at 3 weeks for full-time associates)
Volunteer paid time off
Company
HealthFitness
HealthFitness, a Trustmark company, designs and manages comprehensive fitness solutions for leading companies and organizations.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chad Barker
Senior Director, Strategic Partnerships
Tayva Bancroft, SHRM-SCP
Executive Director, HR Business Partner
Company data provided by crunchbase