US Eye · 1 month ago
IT End User Support Technician
Cape Coral Metro
Full-time
Hybrid
Entry, Mid Level
2+ years expUS Eye is a healthcare organization providing technical support services. The IT End User Support Technician will be responsible for hands-on support for end-user hardware and IT systems across multiple clinics, ensuring minimal downtime and efficient resolution of technical issues.
EyewearHealth CareLaser
Responsibilities
Provide on-site and remote technical support for end users, including physicians, nurses, and administrative staff
Install, configure, and troubleshoot hardware, software, and peripherals, including desktops, laptops, printers, and mobile devices
Support clinical IT equipment, such as medical workstations, tablets, and diagnostic devices
Troubleshoot network connectivity issues, ensuring reliable access to clinical applications and electronic health records (EHR)
Work closely with IT infrastructure teams to support servers, network devices, and security protocols
Provide training and guidance to end users on IT best practices and security policies
Document technical issues, solutions, and support activities in the ticketing system
Assist in hardware deployment and upgrades, including imaging and configuring new devices
Ensure compliance with HIPAA, security policies, and IT standards
Collaborate with vendors and third-party providers to resolve hardware and software issues
Participate in on-call rotation or after-hours support, as needed
Qualification
Required
Associate's or bachelor's degree in IT, Computer Science, or a related field (or equivalent experience)
2+ years of experience in IT support, preferably in a healthcare or clinical setting
Strong knowledge of Windows and macOS, Microsoft Office 365, and remote desktop tools
Experience with EHR systems, medical peripherals, and clinical application support is a plus
Strong understanding of networking concepts (TCP/IP, VPNs, Wi-Fi, Active Directory)
Excellent problem-solving and customer service skills
Ability to troubleshoot and repair hardware issues on desktops, laptops, and printers
Must have a valid driver's license and willingness to travel between clinic locations
Preferred
Experience working in a healthcare IT environment
Certifications such as CompTIA A+, Network+, ITIL, or Microsoft certifications
Familiarity with HIPAA compliance and IT security best practices
Knowledge of VOIP systems, telemedicine tools, and mobile device management (MDM)
Company
US Eye
US Eye is an eye care services delivered through a vertically-integrated ophthalmology.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Pamlico Capital
2019-07-16Private Equity
Leadership Team
Brad Logan
Board Member & Chief Executive Officer
Michael Ames
Chief Financial Officer
Recent News
Company data provided by crunchbase