Messer Americas · 1 month ago
Onboarding & Pricing Analyst
Messer Americas is the world’s largest privately held industrial gases company, and they are seeking an Onboarding & Pricing Analyst. The primary responsibility of this role includes the timely creation and maintenance of customer master records in SAP, along with assisting in the resolution of customer complaints.
ChemicalHealth CareIndustrialManufacturingOil and GasPrecious Metals
Responsibilities
New Customer Account creation: Based on Tasks assigned by sale reps (occasionally email notifications are also sent), process the requests in relevant system (Sales force and or SAP)
Create and update SAP, and guarantee data consistency with new/changes to account set-ups in compliance with customer master process, pricing, and set up of standing or blanket customer purchase orders in compliance with the customer master process
Following update in SAP - the Salesforce task needs to be updated and the opportunity status to be updated as complete
Maintain an existing account based on either a new agreement or amendment Start the close account process based on a "closed/remove" opportunity status
Create/Maintain customer agreements details in SAP according to the onboarding customer master process to ensure master data integrity
Audit prior day's pricing updates (new and changes) for all customers (reasonableness of pricing levels, UOM, materials, rental and fee generator)
Analyze and enter all list and special pricing of gases, rental services, surcharges and bulk in accordance to the signed agreement and/or adhoc notifications from Sales executive
Manage rental charges (as part of the pricing) creation and changes
Customer Contacts in a Saleforce opportunity it should be added to SAP customer master data
Support the resolution of customer complaints working with the Query & Complaint/Dispute Management group
Support all Quality policies or Other work/ projects as assigned by supervisor Support and execute data cleansing activities defined by the Data Governance
Qualification
Required
Telephone presence
Experience communicating with customers in all media (phone, email, chat etc)
Knowledge of salesforce or other CRM systems
Self-motivated and able to multitask in a fast-paced environment and be adaptable to change
Flexible to the needs of the business during peak activities; ability to work under pressure and meet deadlines
High School Diploma or GED
Minimum 2 years experience Customer Service and Administration or General Accounting
Preferred
Bachelor's degree preferred, Business Administration
Benefits
Medical
Dental
Vision
Short term disability
Life insurance
Paid time off
Long term disability
401(k) Plan
Bonus program
Company
Messer Americas
Messer Americas is one of the industrial gas companies, offers expertise in industrial, medical, specialty, and electronic gases.
Funding
Current Stage
Late StageRecent News
2025-08-26
2024-04-08
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