Synthesia · 21 hours ago
Senior Trust Operations Analyst
United States
Full-time
Remote
Senior Level
$200K/yr - $230K/yrSynthesia is an innovative company changing the way people communicate with video. They are seeking a Senior Trust Operations Analyst to enable Sales and Customer Success teams to build customer trust through expert security guidance and manage vendor security assessments and compliance efforts.
Artificial Intelligence (AI)Content CreatorsFoundational AIGenerative AISoftwareVideoVideo Editing
Responsibilities
Act as the primary security SME for Sales and Customer Success teams
Respond to customer security questionnaires, RFPs, and RFIs with accuracy and speed
Support customer security audits and assessments, providing documentation and evidence
Develop playbooks, FAQs, and resources to help customer-facing teams handle security conversations
Join customer calls when needed to address security concerns and build trust
Track common customer security requirements and work with Engineering and Product to address gaps
Conduct security assessments of third-party vendors and suppliers
Review vendor security documentation, certifications, and questionnaires
Work with Procurement and Legal to ensure vendors meet our security standards
Maintain a vendor risk register and track ongoing vendor security posture
Escalate high-risk findings and coordinate remediation efforts
Support evidence collection and documentation for ISO 27001, ISO 42001, SOC 2, and other frameworks
Maintain and improve internal security policies and procedures
Collaborate with cross-functional teams to keep security and compliance efforts aligned
Participate in risk assessments and track mitigation efforts
Explore new certifications and frameworks as business needs evolve
Qualification
Required
Have experience in customer-facing security roles: answering security questionnaires, supporting audits, or enabling sales teams
Understand how to conduct vendor security assessments and third-party risk reviews
Are comfortable navigating technical concepts and explaining them clearly to non-technical stakeholders
Have a background in security, risk, compliance, or trust operations
Are confident engaging with customers and vendors, providing clear and professional support both in writing and during live meetings
Understand how cloud environments work — especially AWS
Can work independently, prioritise effectively, and proactively troubleshoot issues
Are organised, detail-oriented and communicate clearly and respectfully across all stakeholder groups
Preferred
Have scaled customer security operations in a fast-growing SaaS or startup environment
Have experience managing high volumes of security questionnaires and RFIs
Have conducted vendor security due diligence or managed a vendor risk program
Work with and have incorporated AI into your daily workflows
Have supported or participated in customer or third-party audits
Have experience with frameworks like ISO 27001, SOC 2, or ISO 42001
Have used compliance and trust automation tools like Vanta, Drata, OneTrust, or similar platforms
Know what Okta, Wiz, and Github are and how they fit into a security program
You don't need to be an expert programmer, but should be comfortable writing a simple Python script when needed
Understand and have experience as a user of various AI, LLMs, and Coding agents tools
Benefits
Paid parental leave
25 days of annual leave + public holidays + paid sick leave
100% Medical, Dental & Vision
401k Plan
A generous referral scheme
Fun culture with regular socials
A brand new computer + monitor
Company
Synthesia
Synthesia is an AI video platform that enables users to create videos from text using advanced AI avatars and voiceovers.
Founded in 2017
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$536.6MKey Investors
Google VenturesAdobe VenturesNew Enterprise Associates
2025-10-29Series Unknown· $200M
2025-04-08Series Unknown
2025-01-15Series D· $180M
Leadership Team
Victor Riparbelli
CEO & Co-founder
Lourdes Agapito
Co-Founder
Recent News
Crunchbase News
2025-12-26
2025-12-26
BusinessCloud
2025-12-24
Company data provided by crunchbase