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ChenMed · 1 day ago

Manager, Membership Growth and Retention

Miami, FL

Full-time

Onsite

Mid Level

$74K/yr - $106K/yr

ChenMed is transforming healthcare for seniors and changing America’s healthcare for the better. The Manager, Membership Growth and Retention is responsible for overseeing the Patient Continuity Needs Advocates, ensuring productivity and adherence to Medicaid policies while fostering partnerships to improve benefit application outcomes.

Health CarePrimary and Urgent Care

Responsibilities

PCNA Support: Supports center leader’s direct management of the PCNA’s, ensuring efficient workflow and productivity. Coordinate with PCNAs to streamline processes and optimize outcomes

Training and Development: Provides guidance, coaching, and training to PCNA members to enhance their performance and ensure adherence to established protocols and best practices. Foster a culture of continuous learning and professional development

Communication and Collaboration: Serves as the primary point of contact for identifying and reporting any barriers or challenges faced by the PCNA to divisional and regional leaders. Actively communicate concerns, potential risks, and proposed solutions to facilitate prompt resolution

Medicaid Policy Updates: Stays up to date with changes in Medicaid policies, regulations, and guidelines that impact the PCNA's operations. Analyze and interpret policy updates and disseminate relevant information to the PCNA and other stakeholders as necessary

Coaching and Driving Productivity: Monitors and assesses the performance of PCNAs in their division daily, ensuring adherence to quality standards, productivity targets, and regulatory requirements. Provides regular feedback, recognizes top performers, motivates, and encourages to drive productivity, and recommends appropriate measures for improvement

Building Partnerships: Collaborates with the Department of Health and other relevant agencies to establish and nurture relationships aimed at improving benefit application outcomes. Works closely with key stakeholders to identify opportunities for collaboration, share best practices, and implement strategies that enhance the efficiency and effectiveness of benefit application processes

Application Support: Prepares and submits applications if a PCNA in-market is on leave or PTO for an extended amount of time to ensure there are no missed renewals and/or Medicaid applications for new and existing patients

Performs other duties as assigned and modified at manager’s discretion

Qualification

Medicaid policy knowledgeCoachingTrainingCommunication skillsPerformance monitoringCollaboration with agenciesLeadershipProblem-solvingContinuous learning