Idaho Housing and Finance Association · 2 days ago
Collections Manager
Boise, ID
Full-time
Onsite
Senior Level
5+ years expIdaho Housing and Finance Association is dedicated to improving lives and strengthening Idaho communities. They are seeking a highly motivated Collections Manager to manage the day-to-day operations of their mortgage collections call center and collaborate with customer service and default teams.
FinanceFinancial ServicesNon ProfitReal Estate
Responsibilities
Develop and implement effective collection and loss mitigation strategies
Manage and supervise the collections team, providing guidance and support
Maintain accurate records of collection activities and update account information
Ensure compliance with company policies and relevant legal regulations
Analyze collection data to identify trends and recommend process improvements
Qualification
Required
5+ years of experience in management within a call center environment
Experience in mortgage operations and/or debt collection operations
Ability to analyze data and make strategic decisions
Familiarity with call center technology
Excellent collaboration and communication skills
Knowledge of relevant laws and regulations related to debt collection
Preferred
Bachelor's degree preferred
Company
Idaho Housing and Finance Association
Idaho Housing & Finance Association is a uniquely created & organized financial company & administrator of affordable housing resources.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Courtney Cuffe
Human Resources Business Partner
Deanna Ward
Director of Development, Home Partnership Foundation
Recent News
2025-09-24
Idaho Business Review
2025-05-01
2025-02-12
Company data provided by crunchbase