Salesforce · 21 hours ago
Customer Success Area Lead - Global Nonprofit
Chicago, IL
Full-time
Hybrid
Senior Level, Lead/Staff
$121K/yr - $184K/yr
8+ years expSalesforce is the #1 AI CRM, dedicated to driving customer success through innovation and core values. The Customer Success Area Lead will collaborate with sales leaders and customer success teams to enhance internal relationships and ensure nonprofit customers receive the support they need to succeed with Salesforce.
Artificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Collaborate with internal Sales and Customer Success key stakeholders to strategically prioritize customer retention and mitigate attrition
Drive alignment between account information, sales leaders, and investment goals of defined success plan portfolio
Consistently review Customer Success Scores and other meaningful metrics recommending appropriate options to support customer needs
Collaborate with Product Education to programmatically recommend and deploy success plan entitlements to improve customer adoption
Manage to our Investment Program guidelines and ensure sales leaders are aligned with investment priorities
Leverage data to ensure priorities are aligned with highest impact investments and communicate impact with stakeholders
Promote CSG resources through multi-channel communication, ensuring leaders and AE’s have the resources to take advanage of customer success programs
Coordinate and support global business review meetings with OU leads, improving the overall Account Success Quarterly Business Review experience
Co-create business reviews for Sales in collaboration Renewals, Success Plan Sales, and other key stakeholders
Qualification
Preferred
8+ years in Sales, Customer Success, or related fields, preferably within the SaaS landscape
Proficiency in Salesforce's product suite, with a keen understanding of its capabilities and best application practices
Proven track record to forge and cultivate relationships, serving as a trusted advisor that brings tangible business value to clients
Capable to navigate complicated discussions, handle objections, and drive alignment
Expertise working with Nonprofit organizations
Experience working with a global customer base
Experience in scaling programs and enabling internal stakeholders
An academic degree or equivalent experience, with preference for candidates showcasing aligned experiences that cater to the nuances of the role
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
CEO & Chairperson, Salesforce India and South Asia
Marc Benioff
Chair & CEO
Recent News
2026-01-08
2026-01-07
Company data provided by crunchbase