Paylocity · 5 days ago
Manager Client Services Ops - Growth
Pittsford, NY
Full-time
Onsite
Mid, Senior Level
$74K/yr - $115K/yr
2+ years expPaylocity is an award-winning provider of cloud-based HR and payroll software solutions. The Client Services Manager Ops plays a pivotal role in ensuring client satisfaction and retention by developing strategies, leading a team, and addressing client issues effectively.
Enterprise SoftwareHuman ResourcesInformation TechnologyRecruitingSaaSSoftware
Responsibilities
Develop strategies and initiatives to enhance and maintain client satisfaction and retention
Lead and manage a team of Executive Account Managers providing coaching and guidance on client interactions, issue resolution, and the application of soft skills to minimize client risk
Facilitate continuous learning opportunities to expand the knowledge base of your staff
Offer proactive development opportunities aligned with corporate goals and values
Create and maintain an effective and positive work environment that encourages open communication, learning, coaching and recognition in line with the organization’s values
Monitor team workload, ensuring appropriate balance of volume, priority, and client alignment
Manage the hiring and onboarding of new team members, emphasizing the establishment of strong trusted relationships from day one
Generate creative solutions and innovative ideas to increase employee engagement and retention
Collaborate with cross-functional partners to ensure that processes and tools are in place to best support clients and the client services team, including Technical Services, Finance, Tax, Sales, Support, Distribution, and Implementation
Exhibit flexibility in day-to-day responsibilities, emphasizing agility in adapting to changing circumstances
This job requires up to 25% travel for internal and/or client-facing meetings
This role is an onsite position
Qualification
Required
Bachelor's degree preferred, HS diploma and equivalent experience required
2+ years of previous leadership experience in a customer service/customer relationship role
Experience using reporting and metrics as a key part of the job (Monthly/Quarterly KPIs)
Previous experience in HCM/Direct Payroll Industry
Experience working with payroll, HCM, or HRIS software
Excellent knowledge of MS Office, including MS Excel
Strong interpersonal skills
Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day
Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously
Preferred
Experience with leading other leaders preferred
Benefits
Medical
Dental
Vision
Life
Disability
401(k) match
Perks that support you, your family, and your finances
Annual bonus
Restricted stock unit grant based on individual performance
Company
Paylocity
Paylocity is a provider of cloud-based payroll and human capital management (HCM) software solutions.
5001-10000 employees
H1B Sponsorship
Paylocity has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (20)
2023 (22)
2022 (29)
2021 (2)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$10MKey Investors
Adams Street Partners
2014-03-19IPO
2008-05-16Series Unknown· $10M
Leadership Team
Toby Williams
President & CEO, Board Director
Holly Fulp
Deputy CFO and Chief Strategy Officer
Recent News
2025-11-10
2025-11-10
Company data provided by crunchbase