Benefis Health System · 1 month ago
Community Care Customer Service Representative (Full Time)
Great Falls, MT
Full-time
Onsite
Entry Level
1+ years expBenefis Health System is one of Montana’s largest health systems, dedicated to providing excellent care. The role involves developing knowledge of durable medical equipment and providing customer service by researching insurance coverage, filling orders, and recommending products to assist patients in their care.
Health CareHospitalNon ProfitPrimary and Urgent Care
Responsibilities
Develop knowledge of a variety of durable medical equipment, prosthetics, orthotics, and supplies (DMEPOS) product categories including, but not limited to; continuous positive airway pressure (CPAP) devices and supplies, wheelchairs, walkers, bathroom safety equipment, urological and ostomy supplies, oxygen, braces, compression, and wound care supplies
Research patient-specific health insurance coverage criteria and communicate the coverage criteria to customers and referral sources with a focus on providing excellent customer service
Fill orders, actively listen, ask clarifying questions, and propose appropriate solutions and recommend complimentary products to help patients remain in or return to their home safely
Will work towards competency in understanding various product lines and insurance requirements for those products
Upon completion of the provisional employment period of one-year, will have completed the required education and certification courses to promote into the Customer Service Representative II position
Demonstrates the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations
Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict
Will perform all job duties or job tasks as assigned
Will follow and adhere to all requirements, regulations and procedures of any licensing board or agency
Must comply with all Benefis Health System’s organization policies and procedures
Qualification
Required
Required to complete the education and certification courses to promote into the Customer Service Representative II position after one year
Successful completion of medical terminology courses/certification and Certified DME Specialist (CDME) certification are required within one year of hire
Strong organization and communication skills required
Preferred
Medical terminology course or certification preferred
One year of related healthcare, customer service, call center, or insurance experience preferred
Company
Benefis Health System
Benefis Health System is a non-profit organization that consults in primary care, orthopedic, vascular and speciality care to its patients.
1001-5000 employees
H1B Sponsorship
Benefis Health System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (6)
2023 (8)
2022 (8)
2021 (4)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
J
John Goodnow
CEO
Recent News
2025-09-26
Venture Capital Firms
2025-09-24
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