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Conduit · 1 month ago

Senior Technical Support Engineer

United States

Full-time

Remote

Senior Level

Conduit is building a crypto-native cloud platform that scales Ethereum. The Senior Technical Support Engineer will be responsible for troubleshooting technical issues, collaborating with engineering teams, and ensuring smooth operations for customers.

Infrastructure

H1B Sponsor Likely

Responsibilities

Troubleshoot and resolve technical issues raised by customers, across multiple infrastructure layers

Partner with Engineering to escalate and resolve bugs, outages, or unexpected behavior in production

Proactively monitor and flag potential issues before they impact customers

Respond to urgent situations with clarity, empathy, and a methodical approach

Improve our runbooks, tooling, and documentation to make support more efficient and scalable

Feed insights from customer issues back to Product and Engineering to shape roadmap and UX improvements

Qualification

Technical support experienceContainer orchestrationAPIsObservability toolingCoding GoCoding SolidityCoding TypeScriptInfrastructure operationsRollup architecturesProblem-solvingCommunication skillsTeam collaboration

Required

Have hands-on experience in technical support, infrastructure ops, or DevOps in a fast-paced B2B or cloud environment

Are a self-starter who can thrive with autonomy and take initiative as the first regional hire

Stay calm in high-stakes situations and enjoy solving complex technical problems

Are comfortable with container orchestration (e.g. Kubernetes), storage/compute systems, APIs, and observability stacks

Can write or read code snippets (Go, Solidity, or TypeScript preferred)

Understanding of L1s or rollup architectures

Have built or contributed to support tooling and automation

Communicate clearly, even under pressure, keeping customers informed and confident

Enjoy working across teams and digging deep into how things really work under the hood

Company

Conduit

Conduit is a platform for crypto native infrastructure.

Founded in 2022

San Francisco, California, USA

11-50 employees

https://conduit.xyz

H1B Sponsorship

Conduit has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

Funding

Current Stage

Early Stage

Total Funding

$44M

Key Investors

Paradigm

2024-06-19Series A· $37M

2023-03-28Seed· $7M

Leadership Team

Andrew Huang

Founder

Recent News

Crowdfund Insider

Stripe and Paradigm Incubated Tempo Partners with Conduit to Support Digital Payments

2025-12-16

PYMNTS.com

Big Brands Pile Into Stablecoins but Create a New Problem

2025-12-16

Indian Express

San Francisco AI startup Conduit builds largest brain-to-language dataset in underground lab

2025-12-13

Company data provided by crunchbase