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Resilinc · 1 month ago

Learning Content & Digital Adoption Specialist

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Resilinc is pioneering intelligent systems for supply chain management, leveraging advanced AI to enhance operational efficiency. The Learning Content & Digital Adoption Specialist will develop engaging learning content to drive product adoption and customer enablement, utilizing learning science and creative storytelling.

AnalyticsLogisticsRisk ManagementSaaSSupply Chain Management

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Design and develop short-form, engaging learning experiences that drive product adoption: in-app messaging, interactive walkthroughs, micro-videos, and quick-reference guides

Use data and product analytics to identify adoption gaps and design learning interventions that address them

Leverage generative AI tools to accelerate storyboarding, scripting, localization, and content variant creation

Apply principles of learning experience design and behavioral science to deliver just-in-time, user-centric content

Ensure all content aligns with Resilinc’s tone, accessibility, and brand guidelines

Collaborate with Product, Customer Success, and Marketing teams to translate product updates into targeted learning moments

Build and deploy in-platform learning experiences (tooltips, flows, guides) using digital adoption tools

Measure impact of content and interventions on key adoption metrics: activation rate, time-to-value, and feature engagement

Iterate content based on analytics, experiments, and user feedback

Assist with the configuration and maintenance of the LMS, including uploading courses, managing users, and reporting on engagement

Support certification and structured learning programs in partnership with the Learning Experience Design Manager

Align formal courseware with in-product learning moments to create seamless learning journeys

Define and track KPIs for content effectiveness and learner engagement

Leverage data from product analytics, LMS reports, and surveys to assess learning impact

Continuously evolve content strategy based on results, trends, and emerging learning technologies

Stay current with best practices in AI-enabled content design, digital adoption, and micro-learning

Qualification

Learning Content DevelopmentDigital Adoption EnablementLearning AnalyticsAI-based ToolsSaaS ExperienceLMS SupportMedia EditingCollaboration SkillsStorytelling SkillsAttention to Detail

Required

Bachelor's degree in Instructional Design, Educational Technology, Communications, or a related field

Experience working with SaaS or AI-powered products

Basic media editing experience

2+ years of experience in learning content development, customer education, or digital adoption

Proven ability to produce multi-format content — video, in-app guidance, quick reference visuals, and micro-learning modules

Demonstrated experience using AI-based tools for content ideation, drafting, and localization

Understanding of product adoption metrics and learning analytics

Familiarity with digital adoption platforms and LMS systems

Strong written, visual, and storytelling skills, with attention to detail and accessibility

Experience collaborating cross-functionally with product, engineering, and marketing teams

Preferred

Experience designing or integrating learning agents, chatbots, or virtual tutors for training and onboarding

Familiarity with prompt engineering for LLM-based learning interactions

Experience supporting certification or learning pathways in an LMS

Knowledge of SCORM/xAPI standards

Benefits

Full-stack benefits for health, wealth and wellbeing to keep you thriving.

Company

Resilinc

Resilinc is a provider of supply chain resiliency solutions.

Founded in 2010

Milpitas, California, USA

201-500 employees

http://www.resilinc.com

H1B Sponsorship

Resilinc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (2)

2020 (1)