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Van Metre Companies · 15 hours ago

Director of Facilities

NC and SC

Full-time

Hybrid

Lead/Staff, Director/Executive

$125K/yr - $130K/yr

3+ years exp

Van Metre is a company that values employee contributions to its growth and culture. They are seeking a Director of Facilities to support operations in North Carolina and South Carolina, ensuring high-quality maintenance and managing capital projects.

Real Estate

Growth Opportunities

Responsibilities

Provide emergency assistance

Provide guidance and oversight of mechanical equipment operations and inspection processes

Responds immediately and acts in conjunction with Operations and People Operations/Risk Management as consultant and coordinator in disaster situations such as hurricanes, earthquakes, tornadoes, floods, snowstorms, fire, and other natural and manmade disasters

Assist with acquisitions, as needed

Responsible for interviewing Service Manager applicants and, upon request, service team applicants

Assists with maintaining Van Metre standards

Supervise any assigned floating maintenance positions

Assists CMs in recruiting, interviewing, and retaining maintenance associates

Assists in vendor and company purchasing compliance

Assures that all associates, contractors, and vendors work in a safe manner, in a clean and organized environment, follow all OSHA (and other regulatory body) requirements, follow all company safety practices, and use personal protective equipment appropriately

Evaluates and recommends capital improvements. Reports progress of capital projects to management

Negotiates pricing and contracts with contractors and subcontractors

Coordinates contract documentation

Maintains capital project schedules

Provide and maintain a forecast of capital funds spending

Participates in Annual Capital Budgeting

Participates in 5-year capital budgeting

Coordinates lien waivers, warranties, and certificates of insurance throughout the project

Coordinates land and ADA surveys and plans implementation for compliance

Partner with Operations to provide leadership to the site teams. Both office and service

Review and oversight of service tickets, make ready units and preventive maintenance program in LEO247 and Yardi for the assigned portfolio

Responsible for training related to the daily responsibilities of a service associate, whether in a classroom or on-site

Assists in the introduction of new initiatives, on-going training for existing associates, and participates with the Acquisition department

Facilitates on-boarding for all maintenance service positions to inform new associates of Van Metre standards

Follow-up on training topics in one-on-one or small group environments

30, 60, 90-day on-site follow-up of new hires to monitor progress or address issues

Travels frequently to various communities for on-site meetings, training, inspections, and project management

Provides written feedback notes outlining the strengths and recommendations for additional training for each new associate to the Vice President Facilities, Director of Operations, NC, and Property Manager

Participates in the design, development, and delivery of career development plans for site associates

Recommends continued education programs for new hires to enhance their knowledge or skills required for the job

Trains new company initiatives to corporate and site associates

Assists with the coordination and oversight of purchasing through vendor pricing negotiations

Provide contract oversight

Identifies top performers at the service manager and service tech levels who are interested in professional growth and develops them by mentoring them in categories beyond the usual skill set of their current position

Provides specific feedback to PMs/Director Operations on under-performing associates

Ensures quality standards are maintained at all locations

Assist onsite Service Manager, as needed

Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance and addressing complaints and resolving problems

Works with Operations, Property Managers (PM) to ensure a high level of low-cost, value-added maintenance is provided consistently in the regions

Ensures community standards are met by conducting semi-annual independent physical inspections of all areas to evaluate conditions. Conducts follow-up meetings

Work with contractors to ensure that projects and capital improvements are completed to the specifications and to Van Metre standards

Works with operations in NC to assess Service Managers (SM) skill levels and makes recommendations for career development plans

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws

Provide oversight and direction to direct reports in the form of scheduling, job/ project description and mentoring and coaching

Provides direct feedback to associate to provide growth opportunities

Conduct annual and semi-annual performance evaluations on direct reports

Qualification

Capital Project ManagementProperty Management ExperienceCustomer Service SkillsYardiMicrosoft SharePointCertified Pool OperatorUniversal EPA CertificationMS WordMS ExcelMS OutlookPowerPointTeam LeadershipMentoringCommunication Skills

Required

High school diploma or general education degree (GED); or five years related maintenance and construction experience and/or training; or equivalent combination of education and experience

AA degree, or BS/BA

Three to five years' experience in the property management industry

Demonstrates commitment to deliver outstanding customer service

Advanced situational judgment – ability to know what is needed to satisfy the customer

Takes ownership to personally resolve customer problems (or find someone who can)

Listens well, asks clarifying questions, and checks for agreement with customers

Committed to following-up with customers in all instances in a timely manner

Strong sense of accountability - ensures that you will do what you say you are going to do

Creates a personal connection with customers – smiles, warm greetings, acts friendly and respectful, listens

Coaches and mentors' team to work together deliver outstanding customer service

Works with team to analyze common issues, investigate root causes, and adjust services or processes to prevent issues from occurring in the future

Intermediate MS Word, MS Outlook, and MS Excel skills

Basic PowerPoint skills. Ability to quickly learn and work with company specific software in a reasonable time

Yardi, Microsoft SharePoint

Valid driver's licenses

Constant need (66% to 100% of time) to be on feet

Have frequent need (66% to 100% of time) to perform the following activities: Bend/stoop/squat/kneel, Climb stairs, Push or pull, Reach above shoulders, Climb ladders, Grasping/turning, Finger dexterity, Lifting / carrying

Preferred

Current Certified Pool Operator Certification preferred

Universal EPA Certification preferred (if not, this must be obtained within six months of start date)

Benefits

Paid Time Off: 11 paid holidays; 10 vacation days, 10 sick days, Two Volunteer Days off, Two Personal Days, Winter Break, Day off for Annual Physical, Day off for your Birthday; comprehensive parental and bonding leave

Retirement Planning: Company Matched 401(k) Retirement Savings Plan; access to retirement planning coaches

Wellness: Annual Wellness Reimbursement of up to $900

Professional Development: tuition reimbursement; company paid certifications, memberships, and licensures; mentoring programs; growth paths; regular performance evaluations and training opportunities

Discounts: Rental and Van Metre Home purchase discounts; employee discount through Walker Title Company, Employee discount through Walker Title Company