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NEOGOV · 1 month ago

Director of Government & Customer Relations

Cleveland, OH

Full-time

Hybrid

Director/Executive

$148K/yr - $192K/yr

10+ years exp

NEOGOV is responsible for local and regional government affairs and customer relations functions at the Sewer District. The Director will manage relationships with government municipalities and oversee customer satisfaction initiatives while directing the government affairs activities in alignment with the Sewer District’s mission and strategic plan.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Develops and oversees the execution of strategic goals for the government affairs and customer relations functions based on the objectives of the Sewer District

Builds and maintains local and regional relationships including elected officials, government administrations, community and business stakeholders to foster two-way communications

Represents the Sewer District at events with local and regional government agencies, community stakeholders, local and national organizations

Advises all departments regarding the Sewer District’s interest in local government affairs. Facilitates internal communications between relevant departments to maintain coordinated Sewer District-wide government affairs activities

Oversees the department’s workforce development programs and student initiatives, including all associated contracts. Leads and coaches program managers as needed

Oversees customer relations communication channels for effective, seamless and targeted approach to customer contact at all levels. Monitors customer relations results and metrics

Leads, directs, supervises and coaches the department managers and staff to achieve performance goals. Assigns and reviews work. Provides staff access to training and resources to perform at the highest level. Creates development plans for managers and staff and monitors effectiveness of talent

Manages the coordination of Suburban Council of Governments (SCOG) meetings and processes

Prepares and oversees department’s operating budget and control expenditures

Performs other duties of a similar nature as may be required

Qualification

Government affairsCustomer relationsTeam leadershipPublic relationsCommunication skillsNegotiation skillsConflict resolutionOrganizational skillsDecision-making

Required

Candidate must possess a bachelor's degree preferably in Political Science, Public Policy, Public Relations, Communications, Public Administration or a closely related field

Candidate must possess ten (10) years of experience in government affairs and/or community or public relations

Experience must include five (5) years of supervising, managing, and/or leading people, projects, and/or processes

Candidate must possess a valid driver's license with a driving record in accordance with the Sewer District's acceptable guidelines

Candidate must have the ability to fully learn the work and strategic direction of the Sewer District and communicate it to a variety of audiences

Candidate must possess effective written and verbal communication, organizational skills and decision-making abilities

Candidate must possess strong team leadership and people management skills

Candidate must possess the ability to effectively plan, coordinate, establish and maintain effective working relationships and prioritize workloads based on available resources

Candidate must possess negotiation and conflict resolution skills to address issues and opportunities for improvement

During the course of performing the essential functions of this position, the employee must be able to analyze, communicate, comprehend, coordinate, make decisions, possess general intelligence, interact, interpret, negotiate, possess numerical intelligence, organize, problem solve, have resilience and perform tasks

Physical work will need to be performed, such as balancing, bending, climbing, crouching, driving, feeling, kneeling/squatting, reaching, sitting, standing, talking, typing and walking

Repetitive movements will need to be performed such as simple grasping, power grasping and fine manipulation with both hands

Ability to lift from floor to waist and waist to shoulder up to 40 lbs. on an occasional basis may be necessary

Position will require visual demands of accommodation, color vision, depth perception, far acuity and near acuity

Ability to withstand faint to moderate noise exposure for fifteen minutes or longer on a frequent basis is required