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VON Canada · 1 month ago

Client Service Associate (CSA) - Planning & Scheduling - Temporary, Part-time 0.5

Temporary, Part Time

Full-time, Part-time

Onsite

Entry Level

1+ years exp

VON Canada is a community care provider in Ontario seeking a Client Service Associate (CSA) to facilitate client intake and service provider assignment. The role involves maintaining schedules, ensuring service levels are met, and collaborating with team members to deliver quality care.

Health CareMedicalNon Profit

Responsibilities

Maintains service providers schedules (master rotations and availability) as directed by site program management

Maintains accurate documentation and communications to clients, service providers and other VON staff

Utilizes appropriate customer service and communication skills to obtain information from the client/family where applicable and assigns clients to service providers using Procura software

Provides work assignments using knowledge of local geography that meets client need and maximizes continuity of care, while working within the provisions of collective agreements and established planning rules

Keeps up-to-date with daily changes such as changes in client service authorizations and/or care plans

Reschedules client visits when there is an unexpected change in the current day’s staffing levels such as a sick call

Receives and triage information in accordance with defined timelines

Enters data referral information and general information in client database

Participate with team to address risk management issues

Monitors the CellTrak Portal, a quality and risk management tool, to confirm that service providers have arrived and departed from the home safely and that clients are receiving the care that has been ordered (safety/outcomes) to allow timely intervention when service delivery variances are noted

Ensures client and staff confidentiality is maintained at all times

Promotes the goals and values of VON and their role as an integrated community care provider

Promotes a safe and healthy workplace ensuring workplace conduct and activities are in accordance with the provincial Occupational Health and Safety Act and Regulations

Abides by all VON policies and work practices

Abides by all confidentiality and protection of personal information policies, regulations and practices and ensures appropriate safeguards are in place within their role

Works in collaboration with other staff in a team approach to service delivery

Works collaboratively with site program management to forecast staffing needs

Engages with services providers, clinical resources, clients and client family members as needed to ensure quality of care/service to the client

Collaborates with other CSAs, site program managers and supervisors, to ensure quality care/service to client