Medline · 1 month ago
Manager - Platform Operations and Support
Northbrook, Illinois
Full-time
Hybrid
Senior Level, Lead/Staff
$115K/yr - $173K/yr
8+ years expMedline Industries is seeking a Manager to lead our Platform Operations and Support team. This leadership role is responsible for driving operational excellence by overseeing the performance, reliability, and resilience of our Internal Development Platform and associated tools.
Consumer GoodsHealth CareHospitalityManufacturingMedical
Responsibilities
Lead, mentor, and develop a team of platform support analysts and operations engineers, fostering a culture of learning, accountability, and continuous improvement
Oversee the day-to-day operations, maintenance, and optimization of the Internal Development Platform and related DevOps tools (e.g., GitLab, Jenkins, Terraform, Vault, Artifactory, Azure DevOps, etc.)
Set team goals, track progress, and ensure alignment with organizational objectives and key initiatives
Establish and enforce best practices for platform reliability, security, automation, and compliance
Drive incident management, root cause analysis, and resolution of complex platform issues
Collaborate with development, QA, security, and infrastructure teams to ensure platform solutions meet business and technical requirements
Oversee platform upgrades, patching, configuration changes, and integration projects
Manage platform access, permissions, and integrations, ensuring compliance with security policies
Develop and maintain documentation, standard operating procedures, and knowledge sharing resources
Evaluate and recommend new technologies, tools, and processes to enhance platform capabilities
Support audits, compliance activities, and risk management related to platform operations
Manage team capacity, resource allocation, and participate in budget planning
Communicate platform strategy, status, and risks to senior leadership and stakeholders
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field is required
8+ years of experience in IT Operations, DevOps, or related roles
3+ years of experience in a leadership or management position
Proven experience managing large-scale, enterprise-grade environments
Demonstrated success in leading technical teams and driving operational excellence
Deep understanding of CI/CD, automation, DevOps, and cloud platform principles
Proficiency in scripting languages (e.g., Bash, Python, PowerShell)
Experience with infrastructure as code (IaC) and automation frameworks
Excellent troubleshooting, problem-solving, and analytical skills
Expertise in containerization and orchestration (e.g., Docker, Kubernetes)
Strong communication, documentation, and stakeholder management skills
Ability to manage multiple priorities in a complex environment
Ability to communicate technical concepts to non-technical stakeholders
Preferred
Relevant certifications (e.g., AWS/Azure, Jenkins, Terraform, GitLab, ITIL, PMP) preferred but not required
Advanced certifications in cloud, DevOps, or project management (e.g., Certified Jenkins Engineer, Terraform Associate, GitLab Certified, AWS/Azure Solutions Architect, PMP)
10+ years of experience in platform operations, DevOps, or IT leadership
Experience managing geographically distributed or cross-functional teams
Experience leading platform modernization or digital transformation initiatives
Expertise in multiple DevOps and platform technologies
Experience evaluating and implementing new technologies for platform enhancement
Benefits
Health insurance
Life and disability
401(k) contributions
Paid time off
Company
Medline
Medline is the largest provider of medical-surgical products and supply chain solutions serving all points of care.
10001+ employees
H1B Sponsorship
Medline has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (344)
2024 (144)
2023 (142)
2022 (143)
2021 (137)
2020 (113)
Funding
Current Stage
Public CompanyTotal Funding
$0.5MKey Investors
North Carolina Department of Commerce
2025-12-17IPO
2021-06-05Private Equity
2019-09-12Grant· $0.5M
Leadership Team
Steve Miller
Chief Operating Officer
Amanda Laabs
Chief Product Officer
Recent News
2026-01-07
2025-12-26
TheStreet.com
2025-12-20
Company data provided by crunchbase