EarnIn · 2 days ago
Senior Manager Customer Success
United States
Full-time
Remote
Mid, Senior Level
$120K/yr - $150K/yr
5+ years expEarnIn is a pioneer in earned wage access, focused on providing financial flexibility for individuals living paycheck to paycheck. The Senior Manager, Customer Success will drive adoption and growth across B2B partners, ensuring EarnIn's products deliver measurable value while managing partner relationships and contributing to marketing initiatives.
Employee BenefitsFinancial ServicesFinTechMobile Payments
Responsibilities
Own and manage EarnIn’s B2B portfolio of existing Employer partners , ensuring high levels of satisfaction, adoption, and measurable partner value
Identify opportunities to expand EarnIn usage within existing partners through new product adoption, engagement campaigns, and cross-functional collaboration
Act as a trusted advisor to HR, Benefits, and Payroll leaders, helping them improve employee financial wellness through EarnIn
Act as the voice of the partner, gathering insights and advocating for their needs with Product, Operations, and Marketing teams
Drive marketing initiatives within existing portfolio companies (for example, co-branded campaigns, internal awareness efforts, partner enablement materials) to boost EarnIn awareness and usage
Support monthly and quarterly business reviews with partners and develop success stories that highlight EarnIn’s value
Drive the growth of the business by engaging with prospective partners
Contribute to the evolution of our customer success playbooks, tools, and metrics to create scalable, repeatable engagement models
Collaborate with Finance, Product, and Data teams to track partner performance, forecast adoption trends, and identify opportunities for improvement
Operate with a hands-on, experimental mindset, testing new strategies to drive usage and retention, then standardizing what works into replicable processes
Serve as a cultural ambassador internally and externally, fostering strong relationships and modeling EarnIn’s values of empathy, agility, and impact
Qualification
Required
5+ years of strong customer success or partner management experience, preferably in fintech, HR tech, or SaaS environments
Demonstrated success managing enterprise or mid-market relationships that drive measurable adoption and business outcomes
Excellent communication, relationship-building, and storytelling skills
Comfort with ambiguity and a bias toward action—someone who can build and execute with limited resourcing or defined processes
Strong analytical and problem-solving skills, with the ability to interpret data and translate insights into clear recommendations
Experience wearing multiple hats, including success, light marketing, and growth enablement
Proven ability to work cross-functionally and influence outcomes across product, marketing, and operations
Strong organizational and prioritization skills
Bachelor's degree required; MBA or advanced degree a plus
Preferred
Start-up or fast-paced environment experience is highly preferred
Benefits
Equity
Benefits
Company
EarnIn
EarnIn is an earnings management company that provides access to earned wages and financial wellness tools.
201-500 employees
H1B Sponsorship
EarnIn has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (54)
2024 (18)
2023 (30)
2022 (29)
2021 (18)
2020 (35)
Funding
Current Stage
Growth StageTotal Funding
$415.1MKey Investors
Cross River BankMitsubishi UFJ Financial GroupAndreessen Horowitz
2025-09-10Debt Financing· $150M
2025-09-02Debt Financing· $75M
2018-12-20Series C· $125M
Leadership Team
Ram Palaniappan
CEO & Founder
Ofer Shaked
CTO
Recent News
2025-11-01
Payments Dive
2025-10-28
Company data provided by crunchbase