Diligent Robotics · 1 month ago
Lead Clinical Robot Associate - Barstow, CA
Barstow, California, United States
Full-time
Onsite
Mid LevelDiligent Robotics is a company focused on building artificial intelligence that enables service robots to collaborate with humans in dynamic environments. As a Lead Clinical Robot Associate, you will ensure safe clinical use of robots in hospitals, assist in troubleshooting, and manage a team while prioritizing customer experience.
Artificial Intelligence (AI)Human Computer InteractionMachine LearningRoboticsSoftware
Responsibilities
Monitoring and safely assisting mobile service robots in a hospital environment
Collecting data and troubleshooting in a variety of real-world situations, while simultaneously providing detailed and accurate feedback to our engineers
Prioritizing the customer experience, ensuring their expectations are always met or exceeded
Communicating with hospital staff and, occasionally, the public regarding robot operation
Prepare and publish monthly schedules
Onboarding and training new Clinical Robot Associates
Approve time cards
Escalating corrective action issues
Find coverage with callouts
Qualification
Required
A high school graduate or possess a GED
Supervisory experience: Experience leading a small team including scheduling, training, and support
Customer-service oriented: you are friendly, skilled in the art of de-escalation, and an able juggler of customer demands and company needs
An excellent written and verbal communicator: you convey information to internal stakeholders in phone calls and direct messenger
Organized: you can juggle and make progress on multiple tasks simultaneously
Self-sufficient: you get things done, learn what you don't know, and can make quick decisions independently, as circumstances require
Able to lift up to 40 pounds
Able to work varying shift times including nights and weekends and understanding that your schedule may shift as customer needs change over time
Willing to work during significant holidays: you understand that our customers (i.e. hospitals) don't shut down during the holidays and neither can our robots
Willing to be vendor credentialed: our customers have strict standards and employment will be dependent on obtaining vendor credentials, the process of which will include various immunizations, a background check, a drug screen, among other steps
Preferred
Extraverted: you can strike up a conversation with anyone and everyone loves your presence
Responsive and responsible: you commit to deadlines, err on the side of over-communication, and understand the challenges of working with some co-workers that may be remote
Results-oriented: you're happy to observe and take notes on end users interacting with the robot all day if that's what it takes
Passionate about healthcare and technology coming together to help people
Formerly employed in the healthcare space: you have an insider understanding of the vernacular, organizational structure, and operational processes of hospitals
Passionate and clear-eyed when it comes to robots: you understand that there's a gap between technological reality and media-driven expectations and are excited about the opportunity to move the industry forward by whatever means necessary, even if it isn't glamorous
Company
Diligent Robotics
Diligent Robotics develops AI-powered robot assistants to collaborate with and adapt to humans in everyday environments.
Founded in 2016
201-500 employees
H1B Sponsorship
Diligent Robotics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (5)
2022 (3)
Funding
Current Stage
Growth StageTotal Funding
$90.82MKey Investors
Canaan PartnersTiger Global ManagementCedars-Sinai Accelerator
2025-02-27Series Unknown· $10.5M
2023-09-21Series Unknown· $33.75M
2022-04-11Series B· $30M
Leadership Team
Andrea Thomaz
Co-Founder, CEO
Vivian Chu
Co-founder & CTO
Recent News
Silicon Prairie News
2025-10-30
MarketScreener
2025-10-29
Company data provided by crunchbase