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ProSites · 1 month ago

IT Service Desk Technician

Murrieta,CA,US

Full-time

Onsite

Entry Level

2+ years exp

ProSites is looking for an IT Service Desk Technician to provide technical operations support. The role involves assisting end-users and resolving technical problems while adhering to service level agreements.

MarketingWeb DesignWeb Development

Responsibilities

Coordinate, triage, prioritize, escalate, and execute resolution of support requests daily in an organized, efficient and expedited fashion

Provide ownership and regular updates on service requests to end-users, until the request has been resolved

Create and update knowledgebase documentation and standard operating procedures written in a manner to be understood by non-technical staff

Work with a team in a service desk environment, including assisting in the hands-on provisioning of workstations (Mac/Windows) and peripherals

Participate in regular auditing of end-user hardware inventory

Qualification

IT workstation supportTroubleshooting technical problemsMicrosoft Windows 11Office 365MacOSAnalytical skillsCustomer serviceDocumentation skillsCommunication skills

Required

2+ years of experience supporting workstations and computer peripherals in an IT environment or recently completed 4-year degree in an IT related college/university program required

Ability to show aptitude in identifying, troubleshooting, and resolving technical problems, using critical thinking and analytical skills under supervision

Basic documentation and note taking skills, with the ability to articulate knowledge to non-technical staff in both written and verbal communications

Self-motivated, capable of working with limited supervision, proactively reporting on status and tasks to team and department leadership

Ability to accurately prioritize work items, make sound judgments, and provide excellent customer service

Ability to operate in a rapidly changing environment with urgency, ownership and accountability

Strong interpersonal, verbal, and written communication skills

Must be able to lift at least 20 pounds