Planet DDS ยท 3 weeks ago
Manager, Site Reliability Engineering and Incident Management
Atlanta, GA
Full-time
Onsite
Senior Level
7+ years expPlanet DDS is a leading provider of cloud-based solutions for dental businesses. The Manager of Site Reliability Engineering and Incident Management will oversee incident response processes, lead a team of SREs, and ensure operational excellence in production operations.
DentalHealth CareSoftware
Responsibilities
Lead and mentor a team of SREs and Incident Managers
Foster a culture of reliability, accountability, and continuous improvement
Collaborate with engineering teams to design resilient platform architectures
Oversee the incident response process for outages and service disruptions
Ensure timely detection, escalation, and resolution of incidents
Drive post-incident reviews (PIRs) and root cause analysis
Implement improvements based on lessons learned to prevent recurrence
Mature and enforce best practices for incident response and runbooks
Automate operational tasks to reduce toil and improve efficiency
Maintain observability tools (monitoring, alerting, logging)
Define and maintain incident management policies and escalation procedures
Drive initiatives for chaos engineering, capacity planning, and disaster recovery testing
Qualification
Required
7+ years in SRE, DevOps, or Infrastructure roles
3+ years in Incident Management leadership
Deep understanding of reliability, scalability, and performance optimization
Multi-cloud expertise in AWS, Azure, or GCP
Understanding of DNS, load balancing, firewalls, and compliance frameworks
Security is part of everything we do and will require your knowledge of fundamental cloud security (e.g., identity and access management, firewalls, etc.)
Deep understanding of logging and monitoring and security best practices
Strong collaboration and communication skills
Bachelor's Degree in a relevant major or equivalent years of experience is a plus
Preferred
Dental industry knowledge
Experience working in B2B SaaS companies
Experience with cloud containers, specifically Kubernetes
Company
Planet DDS
Planet DDS is the leading provider of cloud-enabled dental practice management and dental imaging software in North America.
201-500 employees
H1B Sponsorship
Planet DDS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$0.2MKey Investors
Aquiline Capital PartnersLevel Equity Management
2022-06-01Private Equity
2019-08-01Private Equity
2019-07-15Debt Financing
Leadership Team
Michael Huffaker
Chief Revenue Officer (CRO)
Recent News
2026-01-06
Company data provided by crunchbase