NEOGOV · 1 month ago
CHARLES MACK CITIZEN CENTER OPERATIONS MANAGER
215 North Main Street, NC
Full-time
Onsite
Mid Level
$64K/yr - $75K/yr
3+ years expNEOGOV is seeking a CMCC Operations Manager for the Town of Mooresville, a rapidly growing community in North Carolina. This role involves overseeing the daily operations of the Charles Mack Citizen Center, ensuring exceptional event execution and customer service while managing facility upkeep and staff leadership.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Oversee daily facility operations, including room setups, equipment usage, and cleanliness
Ensure all building systems (HVAC, lighting, security, etc.) function properly; coordinate repairs with Facilities
Manage inventory of equipment and supplies to support events and daily operations
Support technical needs for events, including audio-visual and lighting systems
Monitor facility adherence to fire codes, ADA standards, safety requirements, and emergency procedures
Train, supervise, and evaluate Event Services staff, including part-time and temporary employees
Develop staff schedules to ensure proper coverage for operations and events
Promote a positive team culture focused on service, efficiency, and accountability
Ensure exceptional service for all internal and external customers
Address and resolve client concerns promptly and professionally
Collaborate with the Event Services Supervisor for seamless event execution
Assist with developing and managing the operations budget; monitor spending and identify cost-saving opportunities
Prepare reports on facility usage, maintenance needs, and operational performance
Work with Marketing to promote the CMCC and attract diverse events
Manage vendor relationships, including catering and other service partnerships
Contribute to long-term planning for facility improvements, expansion, and revenue enhancement
Qualification
Required
Minimum 3 years of experience in facility operations, event management, or similar work
Minimum 3 years of supervisory experience
Preferred
Bachelor's degree in Business Administration, Hospitality/Event Management, or related field
Benefits
5% Town contribution to your 401(k), no employee match required
Choice of three medical plans, including an HSA plan with Town contributions
Town-paid life insurance at 1.5× annual salary
Fully paid short- and long-term disability coverage (up to $8,000 per month)
Wellness Incentive Program, with a discount of $240 annually on medical premium for participation
Employee Assistance Program (EAP) offering 24/7 mental health and work-life support
Volunteer Time-Off: 16 hours per calendar year to volunteer at any approved agency or organization
Vacation Leave: Starting 2026, new hires receive 14 vacation days upfront!
Holidays: Employees accrue 13-14 paid holidays per year
Floating Holiday and Wellness Day: New hires receive one Floating Holiday and one Wellness Day up front each year
Bereavement Leave: Up to five days per occurrence for deaths within the employee’s immediate family
On-site clinic for eligible employees and dependents coming in 2026!
Additional perks include down payment assistance, pet insurance, gym reimbursement, and more!
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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