Robert Half · 1 month ago
Help Desk Analyst I
South Jordan, UT
Full-time
Onsite
Entry Level
$17/hr - $20/hr
2+ years expRobert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. They are seeking a dedicated Help Desk Analyst I to provide exceptional Tier 1 IT support, assisting clients with technical issues and ensuring smooth operation of their systems through both remote and onsite support.
ConsultingHuman ResourcesRecruitingSecurity
Responsibilities
Diagnose and resolve basic IT problems related to hardware, software, and network systems
Provide remote technical support using tools such as Autotask to troubleshoot client issues
Deliver onsite assistance at client locations for cases that require in-person intervention
Respond promptly to technical queries while maintaining high levels of customer satisfaction
Escalate unresolved or complex issues to higher-tier IT teams for further investigation
Document all support activities and resolutions in ticketing systems for future reference
Monitor and follow up on tickets to ensure timely resolution of client concerns
Collaborate with team members to improve processes and deliver efficient technical support
Educate users on best practices and basic troubleshooting techniques to prevent recurring issues
Qualification
Required
Minimum of 2 years of experience in IT troubleshooting or technical support roles
Proficiency in Active Directory and Microsoft Windows 10
Familiarity with ticketing systems such as Autotask or similar platforms
Strong customer service skills and the ability to assist users across varying levels of technical expertise
Excellent verbal and written communication skills for explaining solutions clearly
Ability to manage multiple tasks effectively and prioritize based on urgency
Willingness to learn and adapt to new technologies and processes
Capability to remain calm and attentive to detail while resolving issues in high-pressure situations
Benefits
Medical
Vision
Dental
Life and disability insurance
401(k) plan
Company
Robert Half
🔒 At Robert Half, we prioritize your security—if you believe you've encountered a scam or fraudulent recruiter, please report it immediately to https://www.roberthalf.com/us/en/fraud-alert.
10001+ employees
H1B Sponsorship
Robert Half has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (31)
2022 (32)
2021 (18)
2020 (22)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Keith Waddell
President and CEO
Paul Gentzkow
President and Chief Executive Officer, Talent Solutions
Recent News
EIN Presswire
2025-04-14
Company data provided by crunchbase