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Enmarket Arena · 1 month ago

Assistant General Manager/Director of Operations | Full-Time | Angel Of The Winds Arena

Angel Of The Winds Arena

Full-time

Onsite

Lead/Staff, Director/Executive

$100K/yr - $125K/yr

5+ years exp

Oak View Group is the global leader in venue development and management, and they are seeking an Assistant General Manager/Director of Operations for Angel Of The Winds Arena. This role involves overseeing daily operations, managing staff, and ensuring the highest quality service for events while maintaining safety and efficiency within the venue.

EventsMedia and EntertainmentMusic

Responsibilities

Oversees overall daily operation and maintenance of the facility and systems. This includes workplace safety, event related equipment, ice surface, custodial services, sustainability, etc

Participate in the development and administration of the facility’s operations and capital budgets; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary

Oversees the advancing and communicating of event information to the appropriate departments and staff

Oversees the operation of event set-up and tear-down, i.e. basketball floor, stage risers, truss, curtains, hockey dasher boards and glass, chairs, signs, banquet functions, etc

Oversees ice surface install and removal and all day to day and game day ice maintenance and resurfacing

Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures

Responsible for Health & Safety compliance

Develop and update comprehensive management reports and manuals (i.e. Operations Manual, Annual Preventative Maintenance Plan, Annual Facility Report, etc.)

Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service

Conduct a variety of organizational and operational studies; recommend modifications to programs, policies, and procedures as appropriate

Establish and maintain effective working relationships with staff, facility stakeholders and facility users

Direct and monitor the work of contractors, engineers and architects on building projects

Maintain hazardous materials communication program, and material safety data sheets; maintain knowledge of changes in pertinent Federal, State and Local regulations

All other duties as assigned by the General Manager

Qualification

Facility operations managementPhysical plant managementIce maintenanceBudget preparationEvent productionOSHA requirementsMicrosoft OfficeCustomer serviceTeamwork

Required

B.S. or B.A. degree from an accredited college/university

5-7+ years' experience in facility operations management

Must show demonstrated knowledge of physical plant management, ice maintenance in a major-junior hockey or higher level facility, and supervisory skills and experience in work crew supervision in facility operations

Ability to supervise the work of others

Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment

Knowledge of budget preparation and control

Basic Knowledge of boilers, chillers, refrigeration and ice making

Basic Knowledge of Fire Alarm / Fire Protection systems

Knowledge of Event production and theatre technology

Knowledge of OSHA requirements

Working knowledge of equipment safety, facility maintenance and housekeeping

Ability to speak, read and write in English

Ability to work well in a team-oriented, fast-paced, event-driven environment

Capable of operating in Microsoft Office applications including: Excel, Word, Outlook

Excellent customer service skills

Ability to work event nights, weekends and holidays as required